Great Help With Everything Things were looking hopeless when I tried to recharge my account: my old email address (required) no longer worked, and besides that I had changed my home address and wanted to use a different credit card. The published phone number for tel3 rang and rang without being answered by an operator. I found an alternate number on a Trust Pilot review, namely 800-611-3622, and spoke to Kary, who corrected all of the information on file, recharged my account, and gave me a $70 bonus in my account. Problem solved! Thank you, Kary! I couldn't be happier with the service you gave.

We used this for years and then the… We used this for years and then the calls to Honduras, the only reason we used the service, would never go through. Filed "numerous" forms with them and had numerous conversations reference our issues and asked for a refund of 50+ dollars left in our account. We were told many times this would be handled and over two years later, still nothing. Was once told they had a cash flow issue and the refund would be processed in the near future.

Fine when I can get through Been using the service for a number of years; at least 5. WHEN it connects, the sound is perfect. The app is full featured. As others report, the problem is "All circuits are busy. Please try your call when Hell freezes over." Often re-entering the number gets through on the second try, or the third. After that I just use my Constipated Communication account and eat the 10cents per minute. I am concerned that they are offering 200% and today 300% bonus because they may be desperate for operating cash and my 19,000+ minutes may be imaginary.

I needed to call France I needed to call France, but hadn't accessed my account for several years. I left both a text and an email message to Tel3, and Kary responded withon one hour. Amazingly quick return call! Kary spent several moments with me - insuring the reset, activation, new access number, and account balance. He was able to get me back on Tel3 services with one phone call, and even informed me of a special bonus to which I was entitled. I have read all the negative reviews of Tel3, and just wanted to say "don't believe all you read" when it comes to reviews. Personally, I rate the company a full and unequivocal 5! Thanks, Kary. Maria Young Subscriber since 2012

Connection issue fixed! I am a long-term customer of Tel3 and have been satisfied with their long-distance phone service. As is the case with all Telecom companies, there are occasional technical issues and brief service interruptions. I reported a recent connection issue on Jan 28 and 29. Kary Baker at Tel3 issued a service ticket on Jan 29 (Sunday late afternoon) and the matter was fixed by Jan 31. Thanks for the prompt service. Martin Kamber