My phone number changed and I cannot… My phone number changed and I cannot access my long distance, even when I submit my pin# Called customer service, left on hold for 1 hour then they hung up. tried again, same thing, tried online, no response Tel3 responded to my review and said they would send an email, they don't have my updated contact info. Is there any way through Trustpilot to give tel3 my email so we can communicate. Pat Harriss Pat Harriss

Connection issue fixed! I am a long-term customer of Tel3 and have been satisfied with their long-distance phone service. As is the case with all Telecom companies, there are occasional technical issues and brief service interruptions. I reported a recent connection issue on Jan 28 and 29. Kary Baker at Tel3 issued a service ticket on Jan 29 (Sunday late afternoon) and the matter was fixed by Jan 31. Thanks for the prompt service. Martin Kamber

Is Anyone else having issues placing… Is Anyone else having issues placing calls with Tel3 ex keeps saying that my phone numbers are invalid and I know that they are correct. When I call them they transfer me to the customer service and then they hang up I received a phone call from Tel3. They gave me a new access code told me they were having issues. They are working on them to get it all fixed and get their call-center problem fixed. They were very professional. I made my call using the new access number and everything worked perfectly. Thank you very much.

All circuits are busy ... I have been using Tel3 for many years without any significant issues, but lately I get this recorded message "all circuits are busy ...". The support team created a support Ticket #20266642, but so far no luck! The annoying part is they keep closing the ticket every 2 or 3 days hoping the issue is magically resolved because they have not heard anything from me - LOL. What a joke Tel3 has become lately! It is truly sad and frustrating.

We used this for years and then the… We used this for years and then the calls to Honduras, the only reason we used the service, would never go through. Filed "numerous" forms with them and had numerous conversations reference our issues and asked for a refund of 50+ dollars left in our account. We were told many times this would be handled and over two years later, still nothing. Was once told they had a cash flow issue and the refund would be processed in the near future.