Utterly disgraceful, product and service. Stay away!! The phone was 2 days late. It didn't work, after a half-hour phone call with their tech support (who didn't sound the LEAST surprised). I sent it back. They said it DID work; they would send the phone BACK to me. I emailed them my mailing address; they said they never got the email. After another phone call (hold for 20 minutes), they said they'd mail it back to me

MISLEADING INFO ABOUT RETURN DATE They do not make it clear that the rental period INCLUDES transit time. Then they try and charge you double the daily rate if it arrives later than expected. This is NOT stated on receipt, so I'm sure Visa will credit the erroneous 'late fee'. Customer service seemed like they get these inquiries all the time. This is a very shady business practice, and will never use this company again.

Brillant First of all I called customer service to ask some questions before purchasing two sim cards, they were very friendly and helpful answering all my questions to my complete satisfaction. Ordered a sim card for my phone and one for my wife's phone 9/9/14 received within three days later 9/12/14. Excellent service. Looking forward to using my phone next month in England!... My wife will be using hers in Brasil!...

Great service I had some doubts to purchase a sim card prior to leaving for Africa. I had thought it easier to just get one there. Nevertheless, I did and got the "Explorer" SIM. It is a flexible, very reasonably priced plan that comes with both North American and Rest-of-the-World phone numbers. Of course, I checked out the SIM prior to leaving (NA number) and it worked perfectly. I recommend Telestial for your communicatiosn throughout the globe..

Telestial used to be a good company but … Telestial used to be a good company but they have changed. For us in North America we used to get a U.S. number with our U.K./Global number. They changed that so the US number is $2/month and they make it difficult to keep your balance active to. When they made their service change they said they sent us an email (which I never received) about my old sim being inactive and having to get a new one. There are better international mobile services out there. Telestial also refuses to refund my balance to me as well. Go with a different company.