I purchased a certificate 8 days ago… I purchased a certificate 8 days ago and it still hasn't been delivered to me. All requests for help are ignored. I've been a customer for several years now, but this time it looks like I'm not going to have any luck. I've asked for a refund, but haven't gotten a response yet. UPDATE: We were already able to get feedback over the phone and the process moved forward. Email requests for help are not responded to in a timely manner.

Bought a certificate, no reaction except for automated emails. Bought a certificate. Have a question, but no response at all. This company is dead apparently. UPDATE: I was contacted by them after this post here. Turned out that the support ticket system changed rules for them and automatically closed my tickets somehow. So that was all by accident. I was contacted by email and everything is sorted out now. As I was happy with them earlier, I can't blame them for this situation, so that I why I'm changing this back to 5 stars as they were great before.

Still No Answer Emailed 4 times over a period of almost 1 month... Used to deal with Mitchell Vincent (K Software) Which was excellent... great service... great response Have done business with them 2-3 times In fact I wrote a review which is still on their site... BUT NOW... Emailed with no response (1 day turnaround claimed) Tuesday, 9 August 2022 3:07 PM Tuesday, 16 August 2022 10:52 AM Friday, 19 August 2022 3:04 PM Monday, 29 August 2022 2:29 PM Emailed: certsk software Emailed: support ksoftware Emailed: sales ksoftware Nothing... no response.... Have noticed that there are responses reviews So, out of desperation This message is to acknowledge that we have received your request and a ticket has been created with Ticket ID - 44119. A support representative will be reviewing your request and will send you a personal response very soon within 1 business day (though usually much sooner). All sorted... got a response via email directly from Mitchell Vincent... Happy customer again...

Ksoftware put the wrong email address… Ksoftware put the wrong email address on my certificate then wouldn't respond to my support tickets requesting a new certificate. Their supplier Sectigo also wouldn't do anything about it because I bought from their reseller Ksoftware. They have been OK for many years before this.

K Software was good but it's dead now - find somewhere else Once upon a time (3 years ago) they were very helpful and widely known for being excellent. I bought a code signing cert from them in the past and they were very helpful and everything worked well. Something has dramatically changed though - the reviews here have clearly crashed, and emails to their support now get an auto-response, and then absolute silence. It's impossible to complete basic processes for orders. I've been chasing them for support on a paid order with no response for weeks now. Sadly I think K Software is still taking orders but no longer really functions.