Waiting for 6 months to get an OV cert I've been trying for 6 months to renew a cert after paying for it. It goes like this. K Software takes the money. Sectigo doesn't issue a certificate for an unspecified reason. Communicating with them is impossible. K Software does not respond to any emails - refund requests or otherwise.

I have to say that I was happily… I have to say that I was happily suprised by the quality of the service both in term of email responses, fast and detailed, and the price. One certificate was not working and I have been refunded. I can recommand.

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.

K Software was good but it's dead now - find somewhere else Once upon a time (3 years ago) they were very helpful and widely known for being excellent. I bought a code signing cert from them in the past and they were very helpful and everything worked well. Something has dramatically changed though - the reviews here have clearly crashed, and emails to their support now get an auto-response, and then absolute silence. It's impossible to complete basic processes for orders. I've been chasing them for support on a paid order with no response for weeks now. Sadly I think K Software is still taking orders but no longer really functions.