Still No Answer Emailed 4 times over a period of almost 1 month... Used to deal with Mitchell Vincent (K Software) Which was excellent... great service... great response Have done business with them 2-3 times In fact I wrote a review which is still on their site... BUT NOW... Emailed with no response (1 day turnaround claimed) Tuesday, 9 August 2022 3:07 PM Tuesday, 16 August 2022 10:52 AM Friday, 19 August 2022 3:04 PM Monday, 29 August 2022 2:29 PM Emailed: certsk software Emailed: support ksoftware Emailed: sales ksoftware Nothing... no response.... Have noticed that there are responses reviews So, out of desperation This message is to acknowledge that we have received your request and a ticket has been created with Ticket ID - 44119. A support representative will be reviewing your request and will send you a personal response very soon within 1 business day (though usually much sooner). All sorted... got a response via email directly from Mitchell Vincent... Happy customer again...

Bought a certificate, no reaction except for automated emails. Bought a certificate. Have a question, but no response at all. This company is dead apparently. UPDATE: I was contacted by them after this post here. Turned out that the support ticket system changed rules for them and automatically closed my tickets somehow. So that was all by accident. I was contacted by email and everything is sorted out now. As I was happy with them earlier, I can't blame them for this situation, so that I why I'm changing this back to 5 stars as they were great before.

Never, never deal with them! We purchased a certificate from K Software in April. Unfortunately, Sectigo couldn't verify our certificate, so we reached out to K Software for a refund (as suggested by Sectigo support). However, K Software has not responded to our emails and phone calls. As a result, we've lost our money for a 3-year certificate. I've noticed that K Software is not out of business; they've made all the necessary changes on their site to generate more revenue. Sadly, they don't seem to care about their paying customers.

This company has gone bad This company has gone bad. I got software signing certificates from K Software since 2011. Never had an issue until 3 years ago, when I purchased a 4 year certificate but only received one for a 39 months. Was promised to get the remaining 9 months automatically at the end of the period, but all I get is spam emails. My emails about this issue remain unanswered, except for an automatic response.

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.