Never received our certificate Like a lot of previous review we got stuck at the validation stage with Sectigo and they just stopped answering our emails, ticket requests. I have requested a refund but haven't received any answer whatsoever. Such a shame after years of being a happy customer. Payment ID : 8T747001J19711054

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.

I asked for a refund (order… I asked for a refund (order #1253727201) but they don't respond to emails. Looks like a scam. UPDATE: ksoftware responded to my review. Unfortunately, they are lying. 1. They GOT my emails as they created support tickets (tickets #45330, #44915, #44943, #44952, #44926). 2. The certificate has NOT been issued. Since ksoftware refuses to issue a refund, I will file a complaint at the Better Business Bureau. Next I will request a chargeback at my bank.

Seems to be a shonky, one-man operation I don't know what kind of shonky, one-man operation they have got going there, but anyone reading this should avoid dealing with this unprofessional company. I have sent multiple emails and left a voicemail. Judging by the numerous complaints about the very same thing, the operator of this company should stop telling us to call, and instead look at and reply to the emails. I am preparing a case for a credit card chargeback.

Bought a certificate, no reaction except for automated emails. Bought a certificate. Have a question, but no response at all. This company is dead apparently. UPDATE: I was contacted by them after this post here. Turned out that the support ticket system changed rules for them and automatically closed my tickets somehow. So that was all by accident. I was contacted by email and everything is sorted out now. As I was happy with them earlier, I can't blame them for this situation, so that I why I'm changing this back to 5 stars as they were great before.