I finally got a good response and… I finally got a good response and solution from KSoftware ( just in case you don't read to the bottom!) I have been dealing with KSoftware for a number of years in regards to Code Signing Certificates. Everything previously was straight forward. This time however, there was an issue in the billing for a renewed Code certificate. Somehow I was billed twice on my card. I am not a novice at this, and was quite sure I hadn't processed twice .. but .. anyways I then started the process of chasing a refund for the second billing. I got the same response as has been listed on Trust Pilot ..Auto creation of support ticket ... but no response ..phone calls to their "support"line that went thru to voice mail. email to support & sale .. etc .. no response as others had commented. I then emailed on the "mitch" email address which was listed on trust pilot for the company and got a very quick response & then spoke to him ..ie Mitch I had a refund within 24 hrs !! He was good to deal with. He gave reasons for the the phone system & auto support tickets not working (which I won't go into as I am not qualified to judge in a public forum)

K Software was good but it's dead now - find somewhere else Once upon a time (3 years ago) they were very helpful and widely known for being excellent. I bought a code signing cert from them in the past and they were very helpful and everything worked well. Something has dramatically changed though - the reviews here have clearly crashed, and emails to their support now get an auto-response, and then absolute silence. It's impossible to complete basic processes for orders. I've been chasing them for support on a paid order with no response for weeks now. Sadly I think K Software is still taking orders but no longer really functions.

Still No Answer Emailed 4 times over a period of almost 1 month... Used to deal with Mitchell Vincent (K Software) Which was excellent... great service... great response Have done business with them 2-3 times In fact I wrote a review which is still on their site... BUT NOW... Emailed with no response (1 day turnaround claimed) Tuesday, 9 August 2022 3:07 PM Tuesday, 16 August 2022 10:52 AM Friday, 19 August 2022 3:04 PM Monday, 29 August 2022 2:29 PM Emailed: certsk software Emailed: support ksoftware Emailed: sales ksoftware Nothing... no response.... Have noticed that there are responses reviews So, out of desperation This message is to acknowledge that we have received your request and a ticket has been created with Ticket ID - 44119. A support representative will be reviewing your request and will send you a personal response very soon within 1 business day (though usually much sooner). All sorted... got a response via email directly from Mitchell Vincent... Happy customer again...

Bought a certificate, no reaction except for automated emails. Bought a certificate. Have a question, but no response at all. This company is dead apparently. UPDATE: I was contacted by them after this post here. Turned out that the support ticket system changed rules for them and automatically closed my tickets somehow. So that was all by accident. I was contacted by email and everything is sorted out now. As I was happy with them earlier, I can't blame them for this situation, so that I why I'm changing this back to 5 stars as they were great before.

Never received our certificate Like a lot of previous review we got stuck at the validation stage with Sectigo and they just stopped answering our emails, ticket requests. I have requested a refund but haven't received any answer whatsoever. Such a shame after years of being a happy customer. Payment ID : 8T747001J19711054