I asked for a refund (order… I asked for a refund (order #1253727201) but they don't respond to emails. Looks like a scam. UPDATE: ksoftware responded to my review. Unfortunately, they are lying. 1. They GOT my emails as they created support tickets (tickets #45330, #44915, #44943, #44952, #44926). 2. The certificate has NOT been issued. Since ksoftware refuses to issue a refund, I will file a complaint at the Better Business Bureau. Next I will request a chargeback at my bank.

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.

I have to say that I was happily… I have to say that I was happily suprised by the quality of the service both in term of email responses, fast and detailed, and the price. One certificate was not working and I have been refunded. I can recommand.

I purchased a certificate 8 days ago… I purchased a certificate 8 days ago and it still hasn't been delivered to me. All requests for help are ignored. I've been a customer for several years now, but this time it looks like I'm not going to have any luck. I've asked for a refund, but haven't gotten a response yet. UPDATE: We were already able to get feedback over the phone and the process moved forward. Email requests for help are not responded to in a timely manner.

I finally got a good response and… I finally got a good response and solution from KSoftware ( just in case you don't read to the bottom!) I have been dealing with KSoftware for a number of years in regards to Code Signing Certificates. Everything previously was straight forward. This time however, there was an issue in the billing for a renewed Code certificate. Somehow I was billed twice on my card. I am not a novice at this, and was quite sure I hadn't processed twice .. but .. anyways I then started the process of chasing a refund for the second billing. I got the same response as has been listed on Trust Pilot ..Auto creation of support ticket ... but no response ..phone calls to their "support"line that went thru to voice mail. email to support & sale .. etc .. no response as others had commented. I then emailed on the "mitch" email address which was listed on trust pilot for the company and got a very quick response & then spoke to him ..ie Mitch I had a refund within 24 hrs !! He was good to deal with. He gave reasons for the the phone system & auto support tickets not working (which I won't go into as I am not qualified to judge in a public forum)