I finally got a good response and… I finally got a good response and solution from KSoftware ( just in case you don't read to the bottom!) I have been dealing with KSoftware for a number of years in regards to Code Signing Certificates. Everything previously was straight forward. This time however, there was an issue in the billing for a renewed Code certificate. Somehow I was billed twice on my card. I am not a novice at this, and was quite sure I hadn't processed twice .. but .. anyways I then started the process of chasing a refund for the second billing. I got the same response as has been listed on Trust Pilot ..Auto creation of support ticket ... but no response ..phone calls to their "support"line that went thru to voice mail. email to support & sale .. etc .. no response as others had commented. I then emailed on the "mitch" email address which was listed on trust pilot for the company and got a very quick response & then spoke to him ..ie Mitch I had a refund within 24 hrs !! He was good to deal with. He gave reasons for the the phone system & auto support tickets not working (which I won't go into as I am not qualified to judge in a public forum)

Same for me Same for me. Ordered the renewal of a Code Signing certificate. Worked perfectly the previous times, but now, no response for more than a week, did not receive the 3-year certificate. Wrote to support, to Sectigo and to sales. No response, got just an automatic ticket confirmation email. DON'T WRITE I SHOULD GIVE YOU A CALL. The renewal process should work without calling K Software!! Payment ID : 6G789754FD464615H Please refund.

I asked for a refund (order… I asked for a refund (order #1253727201) but they don't respond to emails. Looks like a scam. UPDATE: ksoftware responded to my review. Unfortunately, they are lying. 1. They GOT my emails as they created support tickets (tickets #45330, #44915, #44943, #44952, #44926). 2. The certificate has NOT been issued. Since ksoftware refuses to issue a refund, I will file a complaint at the Better Business Bureau. Next I will request a chargeback at my bank.

Support tickets but no replies, company seems dead I bought an eToken with a 3 year code signing certificate. Unfortunately, the certificate on the eToken was deleted due to an error. I was informed by Sectigo support that I had to solve this via K Software. But apart from a ticking confirmation, I received no support from them. Not even by phone. I've always been satisfied in the past, but what's going on now is the lowest drawer. I have now initiated a refund, but Sectigo also says it has to go through K Software. At the same time, I have now instructed my credit card company to initiate the refund. In any case, I will never order anything from K Software again. If I could, I would give them zero stars.

No certificate and no support. Previous experience with K has been very positive. Not this time; I have had the same experience as Andre. Paid for the OV certificate with a promise of a two-three day turnaround. Went through the credential process. Then no update from Sectigo. Called them several times - the process was with the "provisioning team". Many calls to Mitchell on the 859 number advertised here. Never picked up. No response to numerous tickets raised. Acutely, exquisitely unhappy.