Dennis Rodman on SaferVPN iChat and Levnon of SaferVPN Support Team Dennis Rodman on SaferVPN iChat and Levnovo of the SaferVPN Support Team were great! I recently switched from one internet provided to another and noticed my internet icon did not appear as I was used to seeing it. After several days of trying to figure out this issue, I finally got help from the Support Team. Low and behold, what I was seeing for my internet icon was indeed correct. Dennis communicated with me through iChat while I chatted with Levnono through the remote session. Both were GREAT! I give a big thumbs up to both of them. Thanks you guys, you were great!

Reliable and with a great customer support service I've been using SaferVPN for3 years now and I am thoroughly satisfied by the software. Smooth, easy to install and maintain, and of course with a Chrome plug-in. On top of its technical features, it also comes with an amazingly efficient customer service team. Both times I've needed them, they replied immediately and solved the admin/tech issues straight away. Highly recommended.

Really bad service and customer service Really bad customer service and really bad connection. I have 100Mb internet and rarely get more than 1.5Mb using SaferVPN despite their marketing claims of "Blazing Speed and Unlimited Streaming". They also constantly disconnect and then support is appaling. Contact and they disconnect your chat. Suggesting I switch off location service (disabling find my mac security) etc. Suggesting it's my Mac (despite it being at the router and also the app doesn't work on my phone. Just appaling service and I wish I'd realised before the auto-renewal.

Just come back to the UK after a few… Just come back to the UK after a few months abroad. I have tried several times to activate the VPN and it tells me 'login error' when instead everything is correct with my log on details. Also, when I click 'help' it takes me to a page where it says that 'safervpn' refuses to connect'. Honestly, I do not know what to think! I cannot even go to their official home page because I get the same response.. what shall I do? I am really disappointed!!

SaferVPN's billing department cheats This rating is ONLY for SaferVPN's billing department. They are not worth any star! I am the owner of a 3 year subscription and all over satisfied. A few weeks ago I complained about the Amazon Prime Video service is not working. The Online Helper did not understand my partial complains and started a cancellation process with refund. Within an email I explained the fault and payed a new 3 year subscription. I got an email that they will transfer the advised refund to my account I paid from which was PayPal. This was 4 weeks ago and up today no money arrived. I am complaining every day via email and receive a ticket number but no single response. The billing department is a cheating department!