SaferVPN's billing department cheats This rating is ONLY for SaferVPN's billing department. They are not worth any star! I am the owner of a 3 year subscription and all over satisfied. A few weeks ago I complained about the Amazon Prime Video service is not working. The Online Helper did not understand my partial complains and started a cancellation process with refund. Within an email I explained the fault and payed a new 3 year subscription. I got an email that they will transfer the advised refund to my account I paid from which was PayPal. This was 4 weeks ago and up today no money arrived. I am complaining every day via email and receive a ticket number but no single response. The billing department is a cheating department!

extensions for Chrome and Firefox are not working pretty good app, but it is puzzling how the extensions for Chrome and Firefox are not working properly, I have continuous problems that not even the service can solve. I regret having made the three-year subscription and obviously they will not refund me

Dennis Rodman on SaferVPN iChat and Levnon of SaferVPN Support Team Dennis Rodman on SaferVPN iChat and Levnovo of the SaferVPN Support Team were great! I recently switched from one internet provided to another and noticed my internet icon did not appear as I was used to seeing it. After several days of trying to figure out this issue, I finally got help from the Support Team. Low and behold, what I was seeing for my internet icon was indeed correct. Dennis communicated with me through iChat while I chatted with Levnono through the remote session. Both were GREAT! I give a big thumbs up to both of them. Thanks you guys, you were great!

My VPN has not been working for more than 3… My VPN has not been working for more than 3 weeks due to technical issues attributable to SaferVPN. Their "engineers" tried to resolve the problem through remote session on my computer, but to no avail. However, SaferVPN is purely and simply ignoring my refund requests.

I’ve signed up for a year service to… I’ve signed up for a year service to access mainly UK server but unfortunately it has stopped working on the certain websites(All4 and ITV) after 3 months so I had to cancel the service. But the staff are working very hard to fix it and once offered me an extra free month. And even when I requested a cancellation and refund, They were very smooth and considerate. I will definitely use SaferVPN once UK server is fixed!