Petra Zerweck
DEWorst Customer Service I have ever come across Even though I have provided detailed reasons for a miss communication between me signing up for a month immediately, to what they are selling, and followed up multiple times via the so called support email, I have not heard a peep so far. Just an email reply with any content. I even told them immediately that there was no content and I am still waiting for support - NOTHING. Crickets!!!
Melissa
CAAwful AI, awful support, awful business Signed up for the free trial, started making a presentation but found the lack of flexibility in slide design frustrating. The AI itself wasn’t good. Cancelled the plan prior to cancellation deadline. Charged an annual subscription anyway. I emailed the support team as soon as I was charged, and continued to send them 5 more emails over the next 4 weeks. It’s 2 months later, and I still have yet to receive a response. Shocking customer service - have to agree with the other reviews that this seems like a scam. I disputed the charge with my bank.
Przemysław Orlikowski
PLTotally not recommended due to poor customer care Companies that ask for a credit card and take benefits if you forget to cancel. Asking for a refund exact same day results in sending you to refund policy that they don't refund subscriptions. Ridiculous. I don't like this method. All serious SaaS companies just refund you if you don't use a tool at all without taking the benefit that you were 4 hours late with cancel. Really bad customer support.
Marketing Account
GBI signed up for Beautiful.ai's trial… I signed up for Beautiful.ai's trial service but promptly canceled it, thinking that was the end of it. Imagine my surprise when a month later, I see a charge from them on my credit card. There was zero notification that a subscription would automatically begin! To make matters worse, getting in touch with customer service to rectify the situation has been nothing short of a nightmare. This is unacceptable, and I feel completely misled. I strongly discourage anyone from using Beautiful.ai. Their underhanded tactics and lack of support are a huge red flag.
Rafa
ES45 USD. SCAM Same than other customer. I cancelled my subscription and they said I don't. They charged me 45 USD and it's insane, I do not ever use this app!