Deborah S.
GBI used Sproutsocial at two companies and will again! I used Sproutsocial at two different companies, and I will use it again in my own digital agency. It's a great tool for organizing, scheduling, and publishing social messages. You can follow keywords and easily see influencers, so it's useful for listening for the buzz about your company or industry. Their data visualizations are easy to understand and share, too. Love it!
Liz
AUThe worst online service I've ever… The worst online service I've ever encountered. I signed up for the trial period. From the word GO, nothing worked on their site. None of their buttons worked. It didn't matter what I clicked on, nothing ever opened. I then cancelled. They confirmed cancellation, yet two months later, they charge my credit card $156! No service, no product. There were no instructions on how to start the trial, no response from 'Mike' who was the 'go to' for support; sorry, he responded more than a week later to just repeat what I already knew. Lucky my bank has refunded me. Stay right away from this mob. I don't think they're legitimate.
Bre C.
GBOverall I have loved their platform Overall I have loved their platform. I do wish the account teams wouldn't switch so much, but I get that happens with companies like this. My team loves the ease of use, and ability to have everything in one place.
Thomas Maree
ZADo not use Sprout Social Do not use Sprout Social. Their sales team will purposefully not inform you that there is an auto-renew clause. The only communication you will get is from their billing team saying you owe them another 12 months fee. The customer support is terrible and we got no value from using this product.
Megan Dixon
GBA great tool for managing social with multiple teams Our team has several team members among marketing and customer support who are responsible for interacting on our social media channels and publishing content. Sprout makes it seamless for managing those roles and ensuring we know who is responsible for what, when and why. It's a bit expensive to add new users, but worth it for a few users.