Terrible Experience I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation team to see what went wrong, then never responded back. Today is 1-31-2023.

Been put of internet since September… Been put of internet since September 10th can't get anyone to answer the phone. When someone does, they are not qualified to help me. I'm now working on two weeks with no one picking up the phone. Call at least 20 times a day. This place is a joke, run run very fast away. Started out great, had a technical problem and nothing. I would not recommend this company for anything.

Are you still in business? Are you still in business? For those that are considering Synergy if you love crappy customer service this is the company for you. The internet is good when it works but if it doesn't get ready for extreme frustration. My internet was out from Sept 20 till Oct 21 due to some deregulation issue. Not once was I able to talk to an actual human or given any kind of expectation of when it would be restored. It went out again on Oct 28 and I have three tickets open trying to get this resolved. I received one phone call on Oct 30 with the promise to call me back, I feel ghosted as I am still waiting for that call. When the internet works it is awesome but the customer service and follow-up is mediocre at best.

This company took my money for nothing This company took my money, and never provided me with anything. They never reached out to me again. When I asked for a refund, they didn't give it to me. Not to mention charging me an extra $20 to use a credit card in additional to the initial installation charge of $220. They stole $240 from me and have not refunded it.

Great service!! Great service!!! I had a issue with my computer and the were fast and attentive. Great service and excellent job!