Are you still in business? Are you still in business? For those that are considering Synergy if you love crappy customer service this is the company for you. The internet is good when it works but if it doesn't get ready for extreme frustration. My internet was out from Sept 20 till Oct 21 due to some deregulation issue. Not once was I able to talk to an actual human or given any kind of expectation of when it would be restored. It went out again on Oct 28 and I have three tickets open trying to get this resolved. I received one phone call on Oct 30 with the promise to call me back, I feel ghosted as I am still waiting for that call. When the internet works it is awesome but the customer service and follow-up is mediocre at best.

Equipment stopped working in August Equipment stopped working in August. They quickly sent a new SIM card and promised expedited delivery on equipment. It’s now October 22. No equipment. And they took the September and October payment from my account. No response from phone messages or emails. Extremely disappointed. UPDATE NOVEMBER 11, 2021 Despite the friendly, seemingly helpful response posted by Synergy to my review I’ve still yet to receive a refund or even a response to my requests for a refund.

Terrible Experience I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation team to see what went wrong, then never responded back. Today is 1-31-2023.

This is a bad internet service… This is a bad internet service provider. I will not recommend Syenergy internet to my worst enemy. They are not reliable. They will not answer any concerns you have. They always want money for there service even when it’s down. They are a joke. Horrible business.

I got over charged I was over charged on my bill for 3 months. I called about this issue. And they were able to credit my next month’s bill with what I was overcharged and then some. They also included a $200 hotel gift card for the inconvenience. Definitely went above and beyond my expectations. Thank you guys at synergy internet