Dead Zone I was told I could get internet from Synergy however did not work. They use Verizon and Verizon does not work where I live. So I have changed companies. Synergy was quite helpful but unfortunately we live in a "dead zone" and nothing works here. Only the company we had to switch too since they put a dish next door.

Great sounding sales speeches, terrible service Great sounding sales speeches, horrible in follow through. Did not get the access point I ordered so finally after a month of trying to get the access point I was "provided" a refund for $444. Three months later and many promises from several different individuals contacted by phone, e-mail and trouble tickets the money still has not come back to my account. On top of that, the ISP TV that I also signed up for went offline 6 weeks ago and has never come back. In trying to resolve that issue the service ticket is useless and no information is provided on the status of the service resolution. Now for the past two weeks when trying to contact the company all I get is a recording on their phone line, no voice mail, and I can no longer even access my account online through their web portal as it no longer is active. Not a reputable company. Be forewarned that if you get their service and you ever do have a problem you likely will not get it resolved. Update Nov. 16. Refund promised for Nov. 11 not seen. Another broken promise. No response to phone calls or e-mails. Terrible company, feel I will never get the refund due unless I take them to court.

Are you still in business? Are you still in business? For those that are considering Synergy if you love crappy customer service this is the company for you. The internet is good when it works but if it doesn't get ready for extreme frustration. My internet was out from Sept 20 till Oct 21 due to some deregulation issue. Not once was I able to talk to an actual human or given any kind of expectation of when it would be restored. It went out again on Oct 28 and I have three tickets open trying to get this resolved. I received one phone call on Oct 30 with the promise to call me back, I feel ghosted as I am still waiting for that call. When the internet works it is awesome but the customer service and follow-up is mediocre at best.

I got over charged I was over charged on my bill for 3 months. I called about this issue. And they were able to credit my next month’s bill with what I was overcharged and then some. They also included a $200 hotel gift card for the inconvenience. Definitely went above and beyond my expectations. Thank you guys at synergy internet

Great service!! Great service!!! I had a issue with my computer and the were fast and attentive. Great service and excellent job!