Big mistake to use them! This company offers a service that is subpar. Our internet stopped working in September 2021. It took 3 weeks to get a response from them on why it happened and what to do. We returned the router and was told the "check was in the mail" and I still don't have my deposit back. DO NOT waste your time as they have the worst communications as well as service that obviously failed for us!

Terrible Experience I signed up for wired internet service on 12-07-22. The tech never showed up or even called my phone for three different scheduled installs. Customer service said they are checking on installation team to see what went wrong, then never responded back. Today is 1-31-2023.

Dead Zone I was told I could get internet from Synergy however did not work. They use Verizon and Verizon does not work where I live. So I have changed companies. Synergy was quite helpful but unfortunately we live in a "dead zone" and nothing works here. Only the company we had to switch too since they put a dish next door.

Customer Service Cannot Be Reached I ordered fiber optic internet for a second home we have in Charlotte, NC back in August 2022. The internet was installed by A T & T in August. They told us that they would be back to bury the fiber optic wires for the internet. We left Charlotte, NC near the end of August 2022 and just assumed that would be taken care of. Well, it wasn't. We came back to our 2nd home on Saturday, April 8, 2023 and the wires are exposed and have not been buried. We are lucky that no one has cut them or mowed over them. They are a safety hazard for us to enter the home. I have tried to call Synergy Internet at (855) 779-6374 for 3 days but I get a message that the number is not in use. How can I get help with my issue if I cannot reach anyone.

Are you still in business? Are you still in business? For those that are considering Synergy if you love crappy customer service this is the company for you. The internet is good when it works but if it doesn't get ready for extreme frustration. My internet was out from Sept 20 till Oct 21 due to some deregulation issue. Not once was I able to talk to an actual human or given any kind of expectation of when it would be restored. It went out again on Oct 28 and I have three tickets open trying to get this resolved. I received one phone call on Oct 30 with the promise to call me back, I feel ghosted as I am still waiting for that call. When the internet works it is awesome but the customer service and follow-up is mediocre at best.