Great product, terrible customer service 👎 As others have commented, there are no longer live chat or phone options. This company grew a lot thanks to us customers, and now they are "too big for us". E-mail support is lacking. For example, I have recently had an open case for 14 days, without an answer. Finally when I did get an answer, it was irrelevant to my request, and a follow-up reply was an exact copy-paste duplicate. Stop spitting into the well you drink from. Bring back direct support, or else the growth we all gave you would soon be gone.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

Black hole of customer service If I could give negatives stars (black hole perhaps) I would. I have been working over a week trying to get the software working since an upgrade of their software last week - and getting incomplete instructions or the same, non-solution solutions for something that probably needs tier 2 support. After 3 tries of reinstalling the software and trying to inherit my original account, I tried one last time. Only to discover that software limitations won't display more than 3 items so won't even display my original account to choose and so I am now DOA. Once again waiting for a couple of days to hear back from customer service. Unless I get resolution this time, I'm cancelling and going with another product. There are no phone numbers to call and trying to resolve complex problems via emails that happen once a day is not adequate customer supsport.

TERRIBLE PRODUCT I used Backblaze for a few months and then when I upgraded my computer to Sonoma it quit working and there was an annoying pop up window that said my computer was not backing up. When I contacted support they sent back a super complicated solution and the links they provided did not work. Furthermore once you download their product you cannot uninstall it by yourself. They built that into their product. DO NOT USE THIS SERVICE OR PRODUCT!

Absolutely an useful service! The service is a nightmare. It works very slowly when restoring files and uses a questionable cost calculation method. I was charged $1500 instead of the $99 for my yearly plan. I recommend avoiding this service due to its lack of usefulness and poor support quality.