TERRIBLE customer support This service is the WORST! Expensive and their crappy Zendesk support is a joke. No way to contact them via phone. They're supposed to be available via chat during business hours, but I've been trying for WEEKS to get assistance. They just send links to outdated Help articles with poorly written, incomplete instructions.

Good service, but canceling is ridiculously difficult 4star because their customer support pulled through. I kept subscribing for months after my computer died, because the process for canceling was way harder than it should be. I finally got my act together and asked for backup of my data on a $204 1TB drive. I had some issues recovering data that if unresolved, which would have resulted in a 1star review, but within 1 day their support gave me a workable solution and I am satisfied. The process for canceling service is ridiculously tough, and I checked through 3-4 different options and it seemed to work, but I don’t know if I checked too many or not enough. Regardless, it worked out, and if I needed an automatic backup in the future, I wouldn’t hesitate to consider Backblaze.

What an awful service What an awful service. Their backup client is terrible, expensive, and so slow it's worthless. I regret signing up with this useless service.

Unaccountable, Faceless and less than accomodating service Their support team only send pre-generated responses to your concerns. They failed to review our account utilization when their system fails to properly remove outdated files based on the set policy. Also, their download costs are through the roof. We were charged several thousand when some 3rd-party unrelated to our company downloaded several 100TB of our data. They have no accountability for failures in their automated platform. Avoid like the PLAGUE!

Unreliable; backblaze LOSES LOTs of files!! I have had the year plan for a year, on 1 computer, with 1 big external drive, about 1.3 TB of total data. But whenever that drive was disconnected, Backblaze would begin deleting its backed up files, after just 2 days! The Backblaze docs claim that it will hold my files for 30 days, but it begins losing or deleting them after just 1 or 2 days!! I have contacted support a year ago about this, but nothing was improved, the problem persisted constantly. It was also extremely difficult to cancel the recurring $99!