Perplexed and confused by poor ratings... In common with the other 5 star reviewers here, I’m taken aback by the number of bad revies for this organisation. As a photographer based in Scotland, I’ve used Backblaze to back up my images for over 6 years and have found them to be effective, efficient and communicative. Every single time I’ve reached out to them, a named individual has responded withing 24 hours and that same person has seen the conversation through to a conclusion. Having previously recovered individual images, I’ve just used them to recover 2tb of images due to me (like a total eejit) dropping an external drive. The recovery process was simple and within a week I had a 2tb drive with all my images delivered to my door. Just my opinion, but I believe that the vast majority of the poor reviews are down to user-error and people simply not taking due care when linking all their drives. I may not have used them if I’d seen these reviews, but I’ll continue with Backblaze and can’t recommend them highly enough…

Black hole of customer service If I could give negatives stars (black hole perhaps) I would. I have been working over a week trying to get the software working since an upgrade of their software last week - and getting incomplete instructions or the same, non-solution solutions for something that probably needs tier 2 support. After 3 tries of reinstalling the software and trying to inherit my original account, I tried one last time. Only to discover that software limitations won't display more than 3 items so won't even display my original account to choose and so I am now DOA. Once again waiting for a couple of days to hear back from customer service. Unless I get resolution this time, I'm cancelling and going with another product. There are no phone numbers to call and trying to resolve complex problems via emails that happen once a day is not adequate customer supsport.

Great to upload, impossible to restore Awful, the download speeds (and reliability) mean I haven't been able to successfully download a file for a year and have now just deleted and given up. So poor, go to iDrive, bigger limits and faster restores that work.

Unreliable For Business Use Unreliable For Business Use We used Backblaze, but they closed our account due to a fake DMCA complaint without verifying its validity or checking for the existence of files in our account. Their customer support is unreliable and often response is computer-generated AI nonsense. I wouldn't recommend using them despite their good pricing model. We were not even given the chance to move our files. Luckily we have a backup with Digitalocean otherwise we were secrewed.

Good service, but canceling is ridiculously difficult 4star because their customer support pulled through. I kept subscribing for months after my computer died, because the process for canceling was way harder than it should be. I finally got my act together and asked for backup of my data on a $204 1TB drive. I had some issues recovering data that if unresolved, which would have resulted in a 1star review, but within 1 day their support gave me a workable solution and I am satisfied. The process for canceling service is ridiculously tough, and I checked through 3-4 different options and it seemed to work, but I don’t know if I checked too many or not enough. Regardless, it worked out, and if I needed an automatic backup in the future, I wouldn’t hesitate to consider Backblaze.