Woeful product and even worse customer service. AVOID!! The one time I needed to use the download function, their software does not work and then the backup was missing lot of important files from months earlier even though it was on continuous backup. Their customer service is a joke. Do yourself a favour and avoid at all costs

I used Backblaze for a year, never again. I used Backblaze for a year. The install was simple and service worked flawlessly. The problem came when I found I was not going to need the service for awhile. When I got a renewal notice, I went to disable autorenewal but there was no such option. The only option is is cancel the service and give up the time you've already paid for or, wait till exactly the renewal date, remember log in and cancel or you get autorewed. The response from customer support was basically FU, live with it. This is a classic website dark pattern, one the CFPB has recently put out notice on. Any company employing this sort of unethical pattern will never get my business again as their management clearly have a broken ethical compass.

Only useful in some cases Pros: very fast, doesn't hog CPU or memory like CrashPlan Cons: deleted files are only retained for 30 days. Backblaze is essentially only useful in cases where a hard drive completely fails / external hard drive is physically broken. If a hard drive starts slowly corrupting over time, or if you accidentally delete files and don't realize it within the 30 day limit, you're screwed. Absolutely useless in those cases.

Dodgy billing practices The Good: I've found Backblaze to be unobtrusive and just gets on doing its thing in the background. When I've needed to restore files, it's worked. The bad: There is no way to cancel auto-renewal of the subscription without deleting your backup and stopping your service the day you stop the auto-renewal. Pick your word for this: dodgy, wrong, unethical, robbery.

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.