What an awful service What an awful service. Their backup client is terrible, expensive, and so slow it's worthless. I regret signing up with this useless service.

TERRIBLE customer support This service is the WORST! Expensive and their crappy Zendesk support is a joke. No way to contact them via phone. They're supposed to be available via chat during business hours, but I've been trying for WEEKS to get assistance. They just send links to outdated Help articles with poorly written, incomplete instructions.

Great to upload, impossible to restore Awful, the download speeds (and reliability) mean I haven't been able to successfully download a file for a year and have now just deleted and given up. So poor, go to iDrive, bigger limits and faster restores that work.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.