Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

Woeful product and even worse customer service. AVOID!! The one time I needed to use the download function, their software does not work and then the backup was missing lot of important files from months earlier even though it was on continuous backup. Their customer service is a joke. Do yourself a favour and avoid at all costs

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.

TERRIBLE PRODUCT I used Backblaze for a few months and then when I upgraded my computer to Sonoma it quit working and there was an annoying pop up window that said my computer was not backing up. When I contacted support they sent back a super complicated solution and the links they provided did not work. Furthermore once you download their product you cannot uninstall it by yourself. They built that into their product. DO NOT USE THIS SERVICE OR PRODUCT!

What an awful service What an awful service. Their backup client is terrible, expensive, and so slow it's worthless. I regret signing up with this useless service.