Woeful product and even worse customer service. AVOID!! The one time I needed to use the download function, their software does not work and then the backup was missing lot of important files from months earlier even though it was on continuous backup. Their customer service is a joke. Do yourself a favour and avoid at all costs

TERRIBLE customer support This service is the WORST! Expensive and their crappy Zendesk support is a joke. No way to contact them via phone. They're supposed to be available via chat during business hours, but I've been trying for WEEKS to get assistance. They just send links to outdated Help articles with poorly written, incomplete instructions.

Unreliable For Business Use Unreliable For Business Use We used Backblaze, but they closed our account due to a fake DMCA complaint without verifying its validity or checking for the existence of files in our account. Their customer support is unreliable and often response is computer-generated AI nonsense. I wouldn't recommend using them despite their good pricing model. We were not even given the chance to move our files. Luckily we have a backup with Digitalocean otherwise we were secrewed.

Absolutely an useful service! The service is a nightmare. It works very slowly when restoring files and uses a questionable cost calculation method. I was charged $1500 instead of the $99 for my yearly plan. I recommend avoiding this service due to its lack of usefulness and poor support quality.

Unaccountable, Faceless and less than accomodating service Their support team only send pre-generated responses to your concerns. They failed to review our account utilization when their system fails to properly remove outdated files based on the set policy. Also, their download costs are through the roof. We were charged several thousand when some 3rd-party unrelated to our company downloaded several 100TB of our data. They have no accountability for failures in their automated platform. Avoid like the PLAGUE!