What an awful service What an awful service. Their backup client is terrible, expensive, and so slow it's worthless. I regret signing up with this useless service.

Great product, terrible customer service 👎 As others have commented, there are no longer live chat or phone options. This company grew a lot thanks to us customers, and now they are "too big for us". E-mail support is lacking. For example, I have recently had an open case for 14 days, without an answer. Finally when I did get an answer, it was irrelevant to my request, and a follow-up reply was an exact copy-paste duplicate. Stop spitting into the well you drink from. Bring back direct support, or else the growth we all gave you would soon be gone.

Absolutely an useful service! The service is a nightmare. It works very slowly when restoring files and uses a questionable cost calculation method. I was charged $1500 instead of the $99 for my yearly plan. I recommend avoiding this service due to its lack of usefulness and poor support quality.

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.