I used Backblaze for a year, never again. I used Backblaze for a year. The install was simple and service worked flawlessly. The problem came when I found I was not going to need the service for awhile. When I got a renewal notice, I went to disable autorenewal but there was no such option. The only option is is cancel the service and give up the time you've already paid for or, wait till exactly the renewal date, remember log in and cancel or you get autorewed. The response from customer support was basically FU, live with it. This is a classic website dark pattern, one the CFPB has recently put out notice on. Any company employing this sort of unethical pattern will never get my business again as their management clearly have a broken ethical compass.

Great product, terrible customer service 👎 As others have commented, there are no longer live chat or phone options. This company grew a lot thanks to us customers, and now they are "too big for us". E-mail support is lacking. For example, I have recently had an open case for 14 days, without an answer. Finally when I did get an answer, it was irrelevant to my request, and a follow-up reply was an exact copy-paste duplicate. Stop spitting into the well you drink from. Bring back direct support, or else the growth we all gave you would soon be gone.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.

Great to upload, impossible to restore Awful, the download speeds (and reliability) mean I haven't been able to successfully download a file for a year and have now just deleted and given up. So poor, go to iDrive, bigger limits and faster restores that work.