Unreliable I have been a subscriber for several years. My two computers are fully backed up but a lot of data seems to be missing. Due to size I cannot restore my files while i can back them up. Makes sense. I can only buy 2 backup drives for more than 400 dollars of which i will get most back if I return them but being in Belgium the shipping will already be substantial. I just want to restore in the same way that i can backup.

Best unlimited backup provider in 2023 No idea what most people on here are complaining about, if you check at least once a week, which takes ten seconds, to see if the backup is actually progressing, there will be no issues when restoring later down the line. The 500GB zip limit makes sense to some extend, since this solution is not meant for storing 10's of terabytes as some gladly would use it. I had no problems over the years and recommend them as a good backup provider for a good cost per month.

Black hole of customer service If I could give negatives stars (black hole perhaps) I would. I have been working over a week trying to get the software working since an upgrade of their software last week - and getting incomplete instructions or the same, non-solution solutions for something that probably needs tier 2 support. After 3 tries of reinstalling the software and trying to inherit my original account, I tried one last time. Only to discover that software limitations won't display more than 3 items so won't even display my original account to choose and so I am now DOA. Once again waiting for a couple of days to hear back from customer service. Unless I get resolution this time, I'm cancelling and going with another product. There are no phone numbers to call and trying to resolve complex problems via emails that happen once a day is not adequate customer supsport.

Unaccountable, Faceless and less than accomodating service Their support team only send pre-generated responses to your concerns. They failed to review our account utilization when their system fails to properly remove outdated files based on the set policy. Also, their download costs are through the roof. We were charged several thousand when some 3rd-party unrelated to our company downloaded several 100TB of our data. They have no accountability for failures in their automated platform. Avoid like the PLAGUE!

Dodgy billing practices The Good: I've found Backblaze to be unobtrusive and just gets on doing its thing in the background. When I've needed to restore files, it's worked. The bad: There is no way to cancel auto-renewal of the subscription without deleting your backup and stopping your service the day you stop the auto-renewal. Pick your word for this: dodgy, wrong, unethical, robbery.