Best unlimited backup provider in 2023 No idea what most people on here are complaining about, if you check at least once a week, which takes ten seconds, to see if the backup is actually progressing, there will be no issues when restoring later down the line. The 500GB zip limit makes sense to some extend, since this solution is not meant for storing 10's of terabytes as some gladly would use it. I had no problems over the years and recommend them as a good backup provider for a good cost per month.

What an awful service What an awful service. Their backup client is terrible, expensive, and so slow it's worthless. I regret signing up with this useless service.

Dodgy billing practices The Good: I've found Backblaze to be unobtrusive and just gets on doing its thing in the background. When I've needed to restore files, it's worked. The bad: There is no way to cancel auto-renewal of the subscription without deleting your backup and stopping your service the day you stop the auto-renewal. Pick your word for this: dodgy, wrong, unethical, robbery.

I used Backblaze for a year, never again. I used Backblaze for a year. The install was simple and service worked flawlessly. The problem came when I found I was not going to need the service for awhile. When I got a renewal notice, I went to disable autorenewal but there was no such option. The only option is is cancel the service and give up the time you've already paid for or, wait till exactly the renewal date, remember log in and cancel or you get autorewed. The response from customer support was basically FU, live with it. This is a classic website dark pattern, one the CFPB has recently put out notice on. Any company employing this sort of unethical pattern will never get my business again as their management clearly have a broken ethical compass.

Great product, terrible customer service 👎 As others have commented, there are no longer live chat or phone options. This company grew a lot thanks to us customers, and now they are "too big for us". E-mail support is lacking. For example, I have recently had an open case for 14 days, without an answer. Finally when I did get an answer, it was irrelevant to my request, and a follow-up reply was an exact copy-paste duplicate. Stop spitting into the well you drink from. Bring back direct support, or else the growth we all gave you would soon be gone.