Woeful product and even worse customer service. AVOID!! The one time I needed to use the download function, their software does not work and then the backup was missing lot of important files from months earlier even though it was on continuous backup. Their customer service is a joke. Do yourself a favour and avoid at all costs

It sucks It sucks! massive price increases and all kinds of sleazy tacktings to prevent you from cancelling the renewal.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

Great to upload, impossible to restore Awful, the download speeds (and reliability) mean I haven't been able to successfully download a file for a year and have now just deleted and given up. So poor, go to iDrive, bigger limits and faster restores that work.

Unaccountable, Faceless and less than accomodating service Their support team only send pre-generated responses to your concerns. They failed to review our account utilization when their system fails to properly remove outdated files based on the set policy. Also, their download costs are through the roof. We were charged several thousand when some 3rd-party unrelated to our company downloaded several 100TB of our data. They have no accountability for failures in their automated platform. Avoid like the PLAGUE!