Unreliable; backblaze LOSES LOTs of files!! I have had the year plan for a year, on 1 computer, with 1 big external drive, about 1.3 TB of total data. But whenever that drive was disconnected, Backblaze would begin deleting its backed up files, after just 2 days! The Backblaze docs claim that it will hold my files for 30 days, but it begins losing or deleting them after just 1 or 2 days!! I have contacted support a year ago about this, but nothing was improved, the problem persisted constantly. It was also extremely difficult to cancel the recurring $99!

Best unlimited backup provider in 2023 No idea what most people on here are complaining about, if you check at least once a week, which takes ten seconds, to see if the backup is actually progressing, there will be no issues when restoring later down the line. The 500GB zip limit makes sense to some extend, since this solution is not meant for storing 10's of terabytes as some gladly would use it. I had no problems over the years and recommend them as a good backup provider for a good cost per month.

Good service, but canceling is ridiculously difficult 4star because their customer support pulled through. I kept subscribing for months after my computer died, because the process for canceling was way harder than it should be. I finally got my act together and asked for backup of my data on a $204 1TB drive. I had some issues recovering data that if unresolved, which would have resulted in a 1star review, but within 1 day their support gave me a workable solution and I am satisfied. The process for canceling service is ridiculously tough, and I checked through 3-4 different options and it seemed to work, but I don’t know if I checked too many or not enough. Regardless, it worked out, and if I needed an automatic backup in the future, I wouldn’t hesitate to consider Backblaze.

TERRIBLE customer support This service is the WORST! Expensive and their crappy Zendesk support is a joke. No way to contact them via phone. They're supposed to be available via chat during business hours, but I've been trying for WEEKS to get assistance. They just send links to outdated Help articles with poorly written, incomplete instructions.

TERRIBLE PRODUCT I used Backblaze for a few months and then when I upgraded my computer to Sonoma it quit working and there was an annoying pop up window that said my computer was not backing up. When I contacted support they sent back a super complicated solution and the links they provided did not work. Furthermore once you download their product you cannot uninstall it by yourself. They built that into their product. DO NOT USE THIS SERVICE OR PRODUCT!