Dodgy billing practices The Good: I've found Backblaze to be unobtrusive and just gets on doing its thing in the background. When I've needed to restore files, it's worked. The bad: There is no way to cancel auto-renewal of the subscription without deleting your backup and stopping your service the day you stop the auto-renewal. Pick your word for this: dodgy, wrong, unethical, robbery.

Support is absolutely terrible Support is absolutely terrible. All you get is canned responses and ZERO actual care for your specific issue. One of the worst customer support experiences EVER.

Unreliable; backblaze LOSES LOTs of files!! I have had the year plan for a year, on 1 computer, with 1 big external drive, about 1.3 TB of total data. But whenever that drive was disconnected, Backblaze would begin deleting its backed up files, after just 2 days! The Backblaze docs claim that it will hold my files for 30 days, but it begins losing or deleting them after just 1 or 2 days!! I have contacted support a year ago about this, but nothing was improved, the problem persisted constantly. It was also extremely difficult to cancel the recurring $99!

Great to upload, impossible to restore Awful, the download speeds (and reliability) mean I haven't been able to successfully download a file for a year and have now just deleted and given up. So poor, go to iDrive, bigger limits and faster restores that work.

TERRIBLE customer support This service is the WORST! Expensive and their crappy Zendesk support is a joke. No way to contact them via phone. They're supposed to be available via chat during business hours, but I've been trying for WEEKS to get assistance. They just send links to outdated Help articles with poorly written, incomplete instructions.