Buyer beware, erroneous charges and difficult cancellation. I've been trying to cancel my service for two months. In order to cancel you have to request a return, pay to send back your equipment and then wait for them to receive the equipment and process the return. In the meantime they continue to charge you. They changed my plan without warning and told me that I could get a new SIM for free and use it in my existing modem. However today I looked at my bank statement and saw that they were actually charging me twice. When I brought it up with customer service they said it was my fault for not sending that modem back to them when they changed my plan. So I've been paying for both my old inactive plan alongside my new active plan and they have yet to refund the difference.

I’d rather have no internet than use them again We had Nomad for about a year, maybe a little more. All was going well until the local AT&T tower underwent maintenance and our internet stopped working. Clearly they were piggybacking on the tower. It rooms months and hundreds of dollars in trying to fix it before we gave up, then it tools months for them to cancel our service all while we paid for it! This company is such a scam and their customer service is non-existent- literally. It can only be done via email there is no one you can call to trouble shoot a problem.

Arrived in Brazil yesterday December 2 Arrived in Brazil yesterday December 2, 2022. Purchased 5 gig 30 day nomad E-sim. It was successfully installed in my s21 ultra via QR code. Following that there has been ongoing consultation with their tech people. Greater than 24 hours later I still have no connection. I have wasted greater than $50. US, I have wasted hours corresponding with folks with no clue. I am burning up my time in Rio on nonsense and can't use my phone.

If I could rate this a -10 that would… If I could rate this a -10 that would be more than Nomad Internet is worth! With so many complaints against them, I will not go into the details. The service was fair - While It Worked. Once it quit working, I contacted their chat support - got their usual spiel about getting it to engineering and response within 24 to 48 hours. BUT, NO RESPONSE OF ANY KIND. Follow up contacts, still NO RESPONSE OF ANY KIND. Still no internet service from their router! Buyer Beware!

Negative 1 million stars Negative 1 million stars these people are crooks. Do not trust these people with a million foot pole. Stay far away