SCAM ALERT! After 5 months of "troubleshooting", them sending another router, and promises to refund money if the service doesn't work, their billing simply offered the most recent month refund (July) and this was after I sent both units back in May and asked for the refund. I could not even download the Speedtest page to test the speed most of the time. I will be reporting to FTC and BBB, disputing the charges, and leaving negative reviews in hopes others don't suffer through my experience.

Negative 5 stars The sales staff oversold their service. The money back thing is a scam. They charged me 70 dollars out of 116 dollars for activation etc. Plus you will pay to send their router back. They never say a word of any of that in the sales pitch. They tell you how fast it will be plus lied about 5g service in my area. Just go get starlink and save yourself a bunch of aggravation.

Scammers Scammers! If I could give them a negative score, I would.I tried their service 11 months ago. It never worked despite trying everything. Started trying to cancel my subscription months ago. You start off having to try to get a person on the phone to get a return number. Since I work, I can't sit on the phone all day trying. That took 2 months to get return authorization. Shipped back all equipment in original packing following every instruction they gave. The equipment was back in their warehouse on August 1 with proof of delivery from UPS. On August 9th they billed me for August service. They've soaked me for about $1,500.

Internet is very inconsistent and never… Internet is very inconsistent and never reliable. You can't contact anyone over the phone, only chat, but their chat is only open during regular business hours. It's honestly a very lousy service and just not dependable enough for me to work from home. Stay away.

Decent internet... Long downtimes. HORRIBLE Customer Service While nomad internet is working properly, it’s a pretty good service. The issue is... it’s not always working properly. Our internet has now been down for several days, starting on New Years. All we’re told is to wait 24 - 48 hours each day we contact, even though we already have. They don’t seem to care whatsoever. The support is very vague and limited, and there is not a working phone support number at the moment. I’ve browsed social platforms like twitter and it appears we are not the only ones with these issues. I can not in good faith recommend this company to anyone else unless they can fix their issues. People need their internet for work, school, and connecting with others, yet this company is in no rush to fix ours. Horrible experience.