Worst Service The service is not good at all, making follow up related to an issue from last 1 month and they do not have a solution for it, the only answer we get all issues will be resolved in next version. God knows when they will have new version.

Comet chat is great Comet chat is great. The team is very responsive when you need any customisation done for your website. It is probably the most user-friendly chat out there. Further, the admin panel is also very clear and easy to use. I recommend anyone to use comet chat when they need a third party chat client to connect people or customers in general with a service representative.

I do not recommend Cometchat at all. I do not recommend Cometchat at all. Cometchat has just recently screwed its customers over who paid for updates and such recently too. We paid $129 for the professional edition which meant that were paying $64 a year and to get the same features that they're now charging $229 (or more) a month for. They will no longer allow self-hosting and it will cost $229 a month ($3,588 a year). They're not refunding anyone who still have a licence to receive the updates and their software is more buggy than a low end apartment. They changed with with no notice what-so-ever. I also suspect that some of the recent 5 star reviews are fake. They're all from India (Where Cometchat is based) and all have 1 review. I wouldn't be surprised if the accounts were created recently too. (Update: Trustpilot removed some of these, thus validating this point) Update: They recently told TrustPilot that I had reviewed the wrong domain in an attempt to censor this review. I have not reviewed the wrong domain or the wrong company at all. As Trust Pilot only gave me three days to comply, I wouldn't be surprised if other negative reviews disappear because of this deceptive tactic. Trust Pilot doesn't allow weblinks in this but you only need to have a look at cometchat's URL on the wayback machine (Internet Archive) to substantiate what I have said in this review. See for yourselves. This company lies and should not be trusted. Update #2: CometChat has replied to the review, however this is pretty much senseless backside covering and damage control. To address points: "During the time of your initial review, you were likely using CometChat Go. Although the review you provided may have been accurate at the time, this no longer reflects our current business." No, it wasn't. It was "CometChat" there was no "Go" there was nothing else. It was just "CometChat" all anyone needs to do is see the Way Back Machine (Internet Archive) to see this for themselves. When you sprung the changes from yearly renewals (Self hosted) to monthly extortion (No self hosted) there was no such thing as Go. This was your company at the time, and my review said originally that it was from 2018. I don't appreciate the gaslighting and nor do I care if this reflects or doesn't reflect your company today or not. The fact is; it was an accurate representation of facts at the time. "CometChat Go has been segmented out and rebranded as AtomChat. There was deep confusion with our customers as well as across public review boards differentiating between CometChat Go and CometChat Pro (which is our current brand and business today)." I am not confused. I am absolutely sure that "CometChat Go", "AtomChat" or anything like that didn't exist at the time. It was just "CometChat" and you changed from a pay once for the licence and pay half that licence yearly (For updates) to paying an obscene amount monthly with no warning, shortly after I renewed my licence. Your company told me that not only was I not getting a refund for the renewal, but that if I didn't want to move over to the new model, then I can keep using the version I had with no further updates, fixes or support. "Your feedback was sent to review as it is not an accurate portrayal of our business today." So? You're lying to Trust Pilot to censor a review you don't like. You want to pretend you never did any of what I described. Still sounds like business per usual to me. You haven't changed, although you have just now admitted to using this feature fraudulently. "We're wholeheartedly sorry about your experience and would love the chance to earn back your trust for the unfortunate oversight you experienced during your time with Go." This is a joke, right? I never used "Go", I used CometChat from your website. As seen in the Way Back Machine (Say around Feb 2018). You can't even be genuine or authentic about your apology. Why should I accept it, and should I trust you? Get real.

This company is a fraud!!! This company is a fraud! They just changed their licensing and screwed all existing customers. FAKE 5-STAR REVIEWS. Look at the dates... all August 9th and 10th!!!

Is cometchat going out of business??? This company is now unresponsive except when they want your money. I recently purchased the Platinum self hosted edition for close to $500 as well as the mobile edition for another $500. I asked their team to install it and before I could even launch, there were bugs. I'm supposed to have premium phone support and priority email/chat support with my package but can't reach anybody. It's a never ending revolving door. The phone number is US only (I'm in Canada) and I haven't received a response to multiple support requests for days so I can launch my site. They had no problem taking my thousand bucks and nobody told me they would be changing their platform and that mine would be obsolete before I could even use it. Cometchat...what is going on? Or are you going out of business?