Comet chat is great Comet chat is great. The team is very responsive when you need any customisation done for your website. It is probably the most user-friendly chat out there. Further, the admin panel is also very clear and easy to use. I recommend anyone to use comet chat when they need a third party chat client to connect people or customers in general with a service representative.

Stop Asking Me to Delete My Review / Decent Product, Horrific Customer Service I'm happy with the product itself, but their customer service sucks. Bought their basic edition for $49, file wouldn't upload to our Wordpress website. Contacted support, they wanted access to my FTP and admin access to our website. I said no, and to send me a file that works. Went back and forth for days. I made a PayPal claim, which they told me to remove. I told them to send me a working Cometchat file, and I'll happily do so. They finally relented. I was rather upset that after all that, they proudly put their logo on the bottom of our chat windows. Luckily, this was easily removed with some slight CSS. Editing my previous review, almost four years later Cometchat is telling TrustPilot that I am writing a false review or for it being for a different company. It isn’t. Granted, a lot can change after four years, but CometChat did nothing to rectify the issues I reported and did nothing to make things about this right, and rather than try and make amends they try to pretend what happened in the past didn’t. Look for another chat plugin in my humble opinion. Edit 2, in response to your reply: regardless of how much you claim your company has chance, my review is honest and indicative of my experience. Anybody considering spending money on your products or services are entitled to see honest reviews of your company over time. If you have truly changed as a company your reviews will reflect that. Regardless, I am not changing or deleting my review.

Terrible software The only reason you want to buy it is for decorating your website. The software is rich of features and nice UI. But if you want a real working software, stay away for the following reason: 1/ It WILL crash your server as soon as you have many users chatting 2/ The support is stupid in term of technical knowledge 3/ The way they do coding is really stupid and messy. Their source code is really a hell of pain Worst decision of my life is purchase cometchat

Just awful, awful,awful!!! ok anything other than a solid 1 star rating for this company is someone who works there. There is just no way in the world that this company could conceivably get 2 out of 5 stars without cheating. It's the absolute worst software company in the world without doubt.

Worst Service The service is not good at all, making follow up related to an issue from last 1 month and they do not have a solution for it, the only answer we get all issues will be resolved in next version. God knows when they will have new version.