Poor customer experience Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.

The companie has no respect for… The companie has no respect for employees. They hire, move you across country and fire you before you are even settled. They treat employees this badly just think about how they treat you as a customer

Not a bad program for sending Not a bad program for sending. We've been using it for many years. I'm giving it 4 stars instead of 5 because the recent changes to the way reports are displayed are very poor. It's now quite challenging to work with the new reporting format.

Outreach is absolutely the best choice you can make as a Startup for you BDR's I have to say my first review was not good but I reached out to them in one last effort to solve our issues and they were absolutely incredible in their response. The CEO himself was instantly responsive and I am still in awe at they took the time to help a small start-up with only four seats get answers and problems solved. Even with the issues we had, it was worth the time and effort to keep working through the issues as it is the most intuitive and efficient tool for BDR's out there. Believe me, I have tried quite a few in an effort to learn which would bring the most value to my teams and Outreach is it.

Outreach while a good program with ZERO Customer Care. BEWARE Outreach while a good program, with good intent, completely destroyed by there customer service and even worse a ticket system that just sends you to their knowledge center. Our team has been in implementation since we purchased almost two years ago. The only proactive contact with them or their team is when your renewal comes along. I would say if you want attention before the sale that amounts to "not my problem" or "please read this in our Knowledge Center" after the sale; sure I guess. There has to be much better service orientated company that cares about more than a very poor install. Outrech Motto: Set it, and Forget it - There is certainly no one person across the organization who is willing to help. Our organization went to speak to the CEO, and here we are. Top to bottom, avoid this solution - there are much better options.