Terrible support Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity. Very disappointed.

The worst CRM, bad support Having used 3 CRMs before as a sales rep, never once have I spent so much time resolving issues with their support team. Their UI for outbound is terrible, the tiny window for sending emails that can't be maximised. Several issues in the last months. Calls not being recorded, calls not showing up on your activity, many more. Today I had a call scheduled with Ayesha from the support team and she didn't even show up nor reply to my email during the scheduled slot. Please avoid this tool at all costs.

Poor customer experience Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.

I received horrible support from… I received horrible support from Outreach after being a subscriber for over two years. I like the product but the service was so poor I will likely switch to SalesLoft in 2024

Money and time down the toilet Absolute garbage company. Bad user experience, a lot of bugs, and the staff I dealt with when I had problems were completely clueless and arrogant. I switched to Salesloft and I'm a lot happier.