Great for calling but implementation is… Great for calling but implementation is a bit complex

Terrible support Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity. Very disappointed.

Poor customer experience Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.

Run away from this company This company is not one you want to deal with. They are all about getting you into their billing system, but have zero support for their product. And good luck cancelling. As soon as you try to cancel, they miraculously have people available to tell you that you can't cancel. Very very unfortunate business decision we made to do business with this company

I would not choose this company again. This is honestly a super frustrating company to work with. We've been a customer for over two years. I reached out to our account executive to get a new account set up on August 27th, and it's now October 1st, and they still haven't gotten the paperwork set up. We also have no idea why it's taking so long and have not received any indication as to how much longer it will take. If you are looking for new providers for your sales technology, I would look at other options first like Drip or AutopilotHQ, because this company has been incredibly frustrating to work with.