Don't expect support Support is absolutely terrible with the team. We've had tickets open for over a week and no response from them. Our AE/AM/CSM haven't responded to our inquiries either.

Awful customer service - super poor UI - clunky platform I will start with the interface which is not user friendly at all. This platform loks to me like someone caught on a wave where there was a need for such a platform, created it super quickly without thinking of it thoroughly. The reporting is just awful and very limited. FOr example if i want to see all the calls that my agents did during the day but remove things like no number/bad number this is not possible at all. When there is an issue you will never get an actual reply from their CS team. They are trying to exhaust you with pointless questions and close the ticket as replied. This is not about actually offering a solution but mostly being compliant with SLAs that they have "committed" to. The only way you can have a semi good experience with them is only if you have salesforce (which is a serious company) and due to the good integration with the two platforms you do not need to do many things within the outreach environment. Also if you want to monitor the meetings that your SDRs are booked via reporting...well, these update after 72 hours..absolutely laughable company. Bunch of silicon valley dreamers who fantasise a different platform when they sell it compared to what the tool can actually do.

I would not choose this company again. This is honestly a super frustrating company to work with. We've been a customer for over two years. I reached out to our account executive to get a new account set up on August 27th, and it's now October 1st, and they still haven't gotten the paperwork set up. We also have no idea why it's taking so long and have not received any indication as to how much longer it will take. If you are looking for new providers for your sales technology, I would look at other options first like Drip or AutopilotHQ, because this company has been incredibly frustrating to work with.

By far the worst company on earth By far the worst company on earth. They’d rather virtue signal online than protect their employees who moved half the nation to work for them. Disgusting behaviour.

The companie has no respect for… The companie has no respect for employees. They hire, move you across country and fire you before you are even settled. They treat employees this badly just think about how they treat you as a customer