I received horrible support from… I received horrible support from Outreach after being a subscriber for over two years. I like the product but the service was so poor I will likely switch to SalesLoft in 2024

Terrible support Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity. Very disappointed.

Don't expect support Support is absolutely terrible with the team. We've had tickets open for over a week and no response from them. Our AE/AM/CSM haven't responded to our inquiries either.

Not a serious business This company is ridiculous, they cannot be trusted, substandard across the board. Who needs to do business with a company more concerned with the whining of one “ thing” than they are producing anything to be proud of. Maybe if they stayed off Twitter, and stayed on task, we wouldn’t be taking our business to another company.

Poor customer experience Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.