Run away from this company This company is not one you want to deal with. They are all about getting you into their billing system, but have zero support for their product. And good luck cancelling. As soon as you try to cancel, they miraculously have people available to tell you that you can't cancel. Very very unfortunate business decision we made to do business with this company

Not a bad program for sending Not a bad program for sending. We've been using it for many years. I'm giving it 4 stars instead of 5 because the recent changes to the way reports are displayed are very poor. It's now quite challenging to work with the new reporting format.

Awful customer service - super poor UI - clunky platform I will start with the interface which is not user friendly at all. This platform loks to me like someone caught on a wave where there was a need for such a platform, created it super quickly without thinking of it thoroughly. The reporting is just awful and very limited. FOr example if i want to see all the calls that my agents did during the day but remove things like no number/bad number this is not possible at all. When there is an issue you will never get an actual reply from their CS team. They are trying to exhaust you with pointless questions and close the ticket as replied. This is not about actually offering a solution but mostly being compliant with SLAs that they have "committed" to. The only way you can have a semi good experience with them is only if you have salesforce (which is a serious company) and due to the good integration with the two platforms you do not need to do many things within the outreach environment. Also if you want to monitor the meetings that your SDRs are booked via reporting...well, these update after 72 hours..absolutely laughable company. Bunch of silicon valley dreamers who fantasise a different platform when they sell it compared to what the tool can actually do.

I would not choose this company again. This is honestly a super frustrating company to work with. We've been a customer for over two years. I reached out to our account executive to get a new account set up on August 27th, and it's now October 1st, and they still haven't gotten the paperwork set up. We also have no idea why it's taking so long and have not received any indication as to how much longer it will take. If you are looking for new providers for your sales technology, I would look at other options first like Drip or AutopilotHQ, because this company has been incredibly frustrating to work with.

The worst CRM, bad support Having used 3 CRMs before as a sales rep, never once have I spent so much time resolving issues with their support team. Their UI for outbound is terrible, the tiny window for sending emails that can't be maximised. Several issues in the last months. Calls not being recorded, calls not showing up on your activity, many more. Today I had a call scheduled with Ayesha from the support team and she didn't even show up nor reply to my email during the scheduled slot. Please avoid this tool at all costs.