Outreach is absolutely the best choice you can make as a Startup for you BDR's I have to say my first review was not good but I reached out to them in one last effort to solve our issues and they were absolutely incredible in their response. The CEO himself was instantly responsive and I am still in awe at they took the time to help a small start-up with only four seats get answers and problems solved. Even with the issues we had, it was worth the time and effort to keep working through the issues as it is the most intuitive and efficient tool for BDR's out there. Believe me, I have tried quite a few in an effort to learn which would bring the most value to my teams and Outreach is it.

Poor customer experience Like many companies these days, Outreach.io makes it difficult to cancel their service. The cancelation process is buried and ultimately requires written notice. And if you miss the cancelation window, they say there is nothing they can do and charge you anyway. When companies rely on trickery rather than excellence to retain customers, buyer beware.

Terrible support Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity. Very disappointed.

Money and time down the toilet Absolute garbage company. Bad user experience, a lot of bugs, and the staff I dealt with when I had problems were completely clueless and arrogant. I switched to Salesloft and I'm a lot happier.

Don't expect support Support is absolutely terrible with the team. We've had tickets open for over a week and no response from them. Our AE/AM/CSM haven't responded to our inquiries either.