They are Scam To be honest, I don’t have day-to-day experience with the software. My marketing department used it, and they claimed it’s not working well. So we stopped using it 6 months before the year term that we paid for. When my team asked to cancel before the renew date, we were told that were supposed to do it 30 days in advance. Yes, it was written in small print in the agreement, I plead guilty for not reading it, but it is Sas software. They can shut it down with no consequence at any time. I asked them kindly to be flexible and they had no interest they were perfectly happy to charge me for an entire year even if I stopped using their software 6 months before. I asked them why they needed the 30 days to shut down a sas service, and they told me because they wanted 30 days to change my mind. Not some legitimate reason like transitioning people or something. These guys are a scam and are perfectly happy to take advantage of small print. I recommend avoiding that company because they will find a way to suck more than they deserve with no shame.

The worst CRM, bad support Having used 3 CRMs before as a sales rep, never once have I spent so much time resolving issues with their support team. Their UI for outbound is terrible, the tiny window for sending emails that can't be maximised. Several issues in the last months. Calls not being recorded, calls not showing up on your activity, many more. Today I had a call scheduled with Ayesha from the support team and she didn't even show up nor reply to my email during the scheduled slot. Please avoid this tool at all costs.

I would not choose this company again. This is honestly a super frustrating company to work with. We've been a customer for over two years. I reached out to our account executive to get a new account set up on August 27th, and it's now October 1st, and they still haven't gotten the paperwork set up. We also have no idea why it's taking so long and have not received any indication as to how much longer it will take. If you are looking for new providers for your sales technology, I would look at other options first like Drip or AutopilotHQ, because this company has been incredibly frustrating to work with.

Money and time down the toilet Absolute garbage company. Bad user experience, a lot of bugs, and the staff I dealt with when I had problems were completely clueless and arrogant. I switched to Salesloft and I'm a lot happier.

Outreach while a good program with ZERO Customer Care. BEWARE Outreach while a good program, with good intent, completely destroyed by there customer service and even worse a ticket system that just sends you to their knowledge center. Our team has been in implementation since we purchased almost two years ago. The only proactive contact with them or their team is when your renewal comes along. I would say if you want attention before the sale that amounts to "not my problem" or "please read this in our Knowledge Center" after the sale; sure I guess. There has to be much better service orientated company that cares about more than a very poor install. Outrech Motto: Set it, and Forget it - There is certainly no one person across the organization who is willing to help. Our organization went to speak to the CEO, and here we are. Top to bottom, avoid this solution - there are much better options.