James Kim
CADon't expect support Support is absolutely terrible with the team. We've had tickets open for over a week and no response from them. Our AE/AM/CSM haven't responded to our inquiries either.
Peter Chambers
GBI received horrible support from… I received horrible support from Outreach after being a subscriber for over two years. I like the product but the service was so poor I will likely switch to SalesLoft in 2024
Robert Whitney
GBThe companie has no respect for… The companie has no respect for employees. They hire, move you across country and fire you before you are even settled. They treat employees this badly just think about how they treat you as a customer
Lina Li
GBTerrible support Terrible support. I had an urgent issue that remained unresolved for days (still unresolved, in fact). Every response from Support was vague and not helpful. They kept referring me to an article that we've reviewed at least 5 times (I sent them the article when I initially created the ticket) and followed every step. Support said the configurations were incorrect but they weren't able to tell me which part was incorrect. Their response was literally "it's not set up correctly that's why it's not syncing". I realized that....that's why I reached out. Incredibly frustrating experience. Go with Salesforce High Velocity. Very disappointed.
5 stars all the way!
GBRun away from this company This company is not one you want to deal with. They are all about getting you into their billing system, but have zero support for their product. And good luck cancelling. As soon as you try to cancel, they miraculously have people available to tell you that you can't cancel. Very very unfortunate business decision we made to do business with this company