Run away from this company This company is not one you want to deal with. They are all about getting you into their billing system, but have zero support for their product. And good luck cancelling. As soon as you try to cancel, they miraculously have people available to tell you that you can't cancel. Very very unfortunate business decision we made to do business with this company

Great for calling but implementation is… Great for calling but implementation is a bit complex

They are Scam To be honest, I don’t have day-to-day experience with the software. My marketing department used it, and they claimed it’s not working well. So we stopped using it 6 months before the year term that we paid for. When my team asked to cancel before the renew date, we were told that were supposed to do it 30 days in advance. Yes, it was written in small print in the agreement, I plead guilty for not reading it, but it is Sas software. They can shut it down with no consequence at any time. I asked them kindly to be flexible and they had no interest they were perfectly happy to charge me for an entire year even if I stopped using their software 6 months before. I asked them why they needed the 30 days to shut down a sas service, and they told me because they wanted 30 days to change my mind. Not some legitimate reason like transitioning people or something. These guys are a scam and are perfectly happy to take advantage of small print. I recommend avoiding that company because they will find a way to suck more than they deserve with no shame.

Awful customer service - super poor UI - clunky platform I will start with the interface which is not user friendly at all. This platform loks to me like someone caught on a wave where there was a need for such a platform, created it super quickly without thinking of it thoroughly. The reporting is just awful and very limited. FOr example if i want to see all the calls that my agents did during the day but remove things like no number/bad number this is not possible at all. When there is an issue you will never get an actual reply from their CS team. They are trying to exhaust you with pointless questions and close the ticket as replied. This is not about actually offering a solution but mostly being compliant with SLAs that they have "committed" to. The only way you can have a semi good experience with them is only if you have salesforce (which is a serious company) and due to the good integration with the two platforms you do not need to do many things within the outreach environment. Also if you want to monitor the meetings that your SDRs are booked via reporting...well, these update after 72 hours..absolutely laughable company. Bunch of silicon valley dreamers who fantasise a different platform when they sell it compared to what the tool can actually do.

Not a bad program for sending Not a bad program for sending. We've been using it for many years. I'm giving it 4 stars instead of 5 because the recent changes to the way reports are displayed are very poor. It's now quite challenging to work with the new reporting format.