Tock

406 N Sangamon St FL 6, 60642, Chicago, United States
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1.40
Based on 20 Reviews

5

10.00%

4

0.00%

3

0.00%

2

0.00%

1

90.00%
About Tock

Book reservations and culinary experiences at restaurants, bars, wineries and pop-ups across the globe.

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Michael Bedwell
US

Amazing food!! Great place!! The food is excellent with a reasonable price. The ambiance is very good , with added touches like decor and comfortable seating. Additionally the service is top-notch, with attentive staff catering to your needs throughout the dining experience.

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Joshua Goltz
US

I find Resy and OpenTable are far… I find Resy and OpenTable are far better user experiences for diners. Tock charges asinine fees to diners and makes splitting a bill need a spreadsheet. I'd rate Tock 0/5 stars.

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Alex
US

Beware of Tock Beware of Tock! My recent experience with this platform has been nothing short of a nightmare. From the get-go, I encountered credentialing issues, with Tock allowing an incorrect domain ('.clm') to be validated, highlighting glaring data, security, and UX concerns. Despite multiple attempts to rectify the situation, Tock's support team provided inadequate assistance and failed to address the core issues. Furthermore, Tock's handling of reservation cancellations is abysmal. Conflicting cancellation policies between Tock and the associated restaurant, Philotimo, created unnecessary confusion and frustration. It's unacceptable for a booking platform to shift responsibility and defer crucial decisions to the restaurant without providing clear guidance or resolution. Overall, my experience with Tock has been marred by incompetence, poor customer service, and a blatant disregard for user satisfaction. I strongly advise against using this platform for any reservations. Furthermore, my attempts to cancel a Valentine's Day reservation through Tock were met with sheer frustration and disappointment. Despite numerous requests for cancellation and a pending charge on my credit card, Tock's support team proved utterly inept at facilitating the process. This lack of responsiveness and failure to honor cancellation requests is not only infuriating but also reflects Tock's disregard for customer convenience and satisfaction.

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Savannah H.
US

Tock is holding my money hostage Tock doesn’t bother to inform buyers that their gift cards can’t be used to, you know, actually purchase food like you’d think they could. My employer purchased a $200 Tock gift card on my behalf as a gift, and I decided to use the balance to take my parents, husband, and mother in law to a restaurant for lunch… intending to use my gift card to cover the bill. Lo and behold, I found out AFTER we’d ordered that exactly $0 of my Tock gift card balance could be applied to my current balance. I was mortified. My family had driven more than an hour from their respective locations to meet me and my husband at the restaurant, only for my method of payment to not work as expected. This was a $120 lunch between the four of us, so not exactly small fries, but I had expected my $200 gift card balance to be more than enough to cover the bill. Tock’s customer service was worse than useless in resolving the issue — the entire burden fell on the staff of the restaurant to deduct our $120 bill from my gift card balance. I literally have no idea how they did it, but I was so grateful that they stepped up to fix Tock’s mistake. Now Tock customer service is giving me the runaround about refunding the remaining $80 on my gift card balance. I DO NOT WANT TO WASTE MY TIME ON TOCK AFTER MY AWFUL EXPERIENCE WITH THE PLATFORM. I literally just want a refund so I can move on with my life, but Tock insists that I can use the gift card balance “to reserve experiences” at restaurants, when that’s the last thing I want to use my gift balance for. Tock marketed these gift cards in a misleading manner. I was fully under the impression that I would be able to use my balance to pay the tab of any restaurant under the Tock banner, but Tock is a woefully tech-deficient company, so they can’t even manage that. Now they are holding my money hostage — USE TOCK OR EXPLORETOCK AT YOUR OWN RISK!

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Tommy Arnette
US

Greed, expecting customers to pay to reserve Tock charging a 20% service fee for what amounts to an incredibly simple CRUD scheduling app is an outright scam forced upon users. Restaurants should heavily reconsider implementing this service as it deters potential customers from making reservations.

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