What value does Tock provide diners? I made a reservation for two at Daisies, a relatively new Chicago restaurant. We had a lovely time, but I will not go back if every time I make a Tock reservation I am charged $21 for two for nothing. As a frequent restaurant diner (3-4 times a week) I prefer Open Table and Resy. My partner prefers to call directly to restaurants. Now, I understand why.

If I could give 0 stars I would If I could give 0 stars I would. Once you are on a restaurant's website and hit "Reservations" then Tock completely throws you out of everything you've put in. Tock assigns you a random city so you have to go searching for where you actually wanted to go, then input everything all over again. Then you wait. Worst interface. Who designed this???

Beware of Tock Beware of Tock! My recent experience with this platform has been nothing short of a nightmare. From the get-go, I encountered credentialing issues, with Tock allowing an incorrect domain ('.clm') to be validated, highlighting glaring data, security, and UX concerns. Despite multiple attempts to rectify the situation, Tock's support team provided inadequate assistance and failed to address the core issues. Furthermore, Tock's handling of reservation cancellations is abysmal. Conflicting cancellation policies between Tock and the associated restaurant, Philotimo, created unnecessary confusion and frustration. It's unacceptable for a booking platform to shift responsibility and defer crucial decisions to the restaurant without providing clear guidance or resolution. Overall, my experience with Tock has been marred by incompetence, poor customer service, and a blatant disregard for user satisfaction. I strongly advise against using this platform for any reservations. Furthermore, my attempts to cancel a Valentine's Day reservation through Tock were met with sheer frustration and disappointment. Despite numerous requests for cancellation and a pending charge on my credit card, Tock's support team proved utterly inept at facilitating the process. This lack of responsiveness and failure to honor cancellation requests is not only infuriating but also reflects Tock's disregard for customer convenience and satisfaction.

Complete mess Complete mess. Total sh** show. Definitely avoid for gift cards. Had a special occasion ruined and lost a $200 reservation deposit because their process for using their gift card is so completely convoluted. Weeks later, and I still can't get an answer from Tock or the restaurant on whether I can even use this gift card for the restaurant I made reservations for on their site, let alone how to use it. Every response from Tock is "ask the restaurant" and every resonance from the restaurant is them being utterly confused as to what a Tock gift card even is. So, at this point, between the reservation deposit and the cost of the gift card, $500 has been wasted with absolutely nothing to show for it.

Elaborate Scam We tried three times to use tock. Each time they charged us money in advance only for the restaurants to have never heard of tock before, and leading to a huge billing issue each time. Until now, we haven't been able to use our money on tock, and there's no way to remove it. And all support does is give default answers. Fairly convinced their business model is to make the product almost impossible to use so that they people just never use the money they actually have. If you like someone, NEVER gift them a tock gift card - it's the worst thing you can do to someone