Greed, expecting customers to pay to reserve Tock charging a 20% service fee for what amounts to an incredibly simple CRUD scheduling app is an outright scam forced upon users. Restaurants should heavily reconsider implementing this service as it deters potential customers from making reservations.

What a bunch of crooks What a bunch of crooks. They charged us $50 just to make a reservation at a NYC restaurant.

The most ridiculous reservation system… The most ridiculous reservation system ever!!! We paid $50 for a reservation for 7 at Cidercaide in Austin this past Friday evening. When we arrived, we acknowledged the table they had saved for us inside and asked if we could sit Outside. We were told that if there was an empty table, of course! Little did I know that our $50 reservation would still be charged to my credit card. I will never make a reservation at a restaurant or any place of business using Tock!!!!!

Tock is holding my money hostage Tock doesn’t bother to inform buyers that their gift cards can’t be used to, you know, actually purchase food like you’d think they could. My employer purchased a $200 Tock gift card on my behalf as a gift, and I decided to use the balance to take my parents, husband, and mother in law to a restaurant for lunch… intending to use my gift card to cover the bill. Lo and behold, I found out AFTER we’d ordered that exactly $0 of my Tock gift card balance could be applied to my current balance. I was mortified. My family had driven more than an hour from their respective locations to meet me and my husband at the restaurant, only for my method of payment to not work as expected. This was a $120 lunch between the four of us, so not exactly small fries, but I had expected my $200 gift card balance to be more than enough to cover the bill. Tock’s customer service was worse than useless in resolving the issue — the entire burden fell on the staff of the restaurant to deduct our $120 bill from my gift card balance. I literally have no idea how they did it, but I was so grateful that they stepped up to fix Tock’s mistake. Now Tock customer service is giving me the runaround about refunding the remaining $80 on my gift card balance. I DO NOT WANT TO WASTE MY TIME ON TOCK AFTER MY AWFUL EXPERIENCE WITH THE PLATFORM. I literally just want a refund so I can move on with my life, but Tock insists that I can use the gift card balance “to reserve experiences” at restaurants, when that’s the last thing I want to use my gift balance for. Tock marketed these gift cards in a misleading manner. I was fully under the impression that I would be able to use my balance to pay the tab of any restaurant under the Tock banner, but Tock is a woefully tech-deficient company, so they can’t even manage that. Now they are holding my money hostage — USE TOCK OR EXPLORETOCK AT YOUR OWN RISK!

Complete mess Complete mess. Total sh** show. Definitely avoid for gift cards. Had a special occasion ruined and lost a $200 reservation deposit because their process for using their gift card is so completely convoluted. Weeks later, and I still can't get an answer from Tock or the restaurant on whether I can even use this gift card for the restaurant I made reservations for on their site, let alone how to use it. Every response from Tock is "ask the restaurant" and every resonance from the restaurant is them being utterly confused as to what a Tock gift card even is. So, at this point, between the reservation deposit and the cost of the gift card, $500 has been wasted with absolutely nothing to show for it.