Awful, Awful, Awful Awful! Awful! Awful! Unfortunately Chase rewards is using them and I cannot book places I want to dine in. It makes me use my points but does not say how many points I will be using so I will get stuck with paying with my points that may be higher than what I want to spend. And there is no way to reach anyone. That's the worst part. I used their chat and the response time it says is one hour. Not worth paying their services.

I find Resy and OpenTable are far… I find Resy and OpenTable are far better user experiences for diners. Tock charges asinine fees to diners and makes splitting a bill need a spreadsheet. I'd rate Tock 0/5 stars.

Beware of Tock Beware of Tock! My recent experience with this platform has been nothing short of a nightmare. From the get-go, I encountered credentialing issues, with Tock allowing an incorrect domain ('.clm') to be validated, highlighting glaring data, security, and UX concerns. Despite multiple attempts to rectify the situation, Tock's support team provided inadequate assistance and failed to address the core issues. Furthermore, Tock's handling of reservation cancellations is abysmal. Conflicting cancellation policies between Tock and the associated restaurant, Philotimo, created unnecessary confusion and frustration. It's unacceptable for a booking platform to shift responsibility and defer crucial decisions to the restaurant without providing clear guidance or resolution. Overall, my experience with Tock has been marred by incompetence, poor customer service, and a blatant disregard for user satisfaction. I strongly advise against using this platform for any reservations. Furthermore, my attempts to cancel a Valentine's Day reservation through Tock were met with sheer frustration and disappointment. Despite numerous requests for cancellation and a pending charge on my credit card, Tock's support team proved utterly inept at facilitating the process. This lack of responsiveness and failure to honor cancellation requests is not only infuriating but also reflects Tock's disregard for customer convenience and satisfaction.

What value does Tock provide diners? I made a reservation for two at Daisies, a relatively new Chicago restaurant. We had a lovely time, but I will not go back if every time I make a Tock reservation I am charged $21 for two for nothing. As a frequent restaurant diner (3-4 times a week) I prefer Open Table and Resy. My partner prefers to call directly to restaurants. Now, I understand why.

Greed, expecting customers to pay to reserve Tock charging a 20% service fee for what amounts to an incredibly simple CRUD scheduling app is an outright scam forced upon users. Restaurants should heavily reconsider implementing this service as it deters potential customers from making reservations.