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Beware of Tock Beware of Tock! My recent experience with this platform has been nothing short of a nightmare. From the get-go, I encountered credentialing issues, with Tock allowing an incorrect domain ('.clm') to be validated, highlighting glaring data, security, and UX concerns. Despite multiple attempts to rectify the situation, Tock's support team provided inadequate assistance and failed to address the core issues. Furthermore, Tock's handling of reservation cancellations is abysmal. Conflicting cancellation policies between Tock and the associated restaurant, Philotimo, created unnecessary confusion and frustration. It's unacceptable for a booking platform to shift responsibility and defer crucial decisions to the restaurant without providing clear guidance or resolution. Overall, my experience with Tock has been marred by incompetence, poor customer service, and a blatant disregard for user satisfaction. I strongly advise against using this platform for any reservations. Furthermore, my attempts to cancel a Valentine's Day reservation through Tock were met with sheer frustration and disappointment. Despite numerous requests for cancellation and a pending charge on my credit card, Tock's support team proved utterly inept at facilitating the process. This lack of responsiveness and failure to honor cancellation requests is not only infuriating but also reflects Tock's disregard for customer convenience and satisfaction.

Elaborate Scam We tried three times to use tock. Each time they charged us money in advance only for the restaurants to have never heard of tock before, and leading to a huge billing issue each time. Until now, we haven't been able to use our money on tock, and there's no way to remove it. And all support does is give default answers. Fairly convinced their business model is to make the product almost impossible to use so that they people just never use the money they actually have. If you like someone, NEVER gift them a tock gift card - it's the worst thing you can do to someone

Awful, Awful, Awful Awful! Awful! Awful! Unfortunately Chase rewards is using them and I cannot book places I want to dine in. It makes me use my points but does not say how many points I will be using so I will get stuck with paying with my points that may be higher than what I want to spend. And there is no way to reach anyone. That's the worst part. I used their chat and the response time it says is one hour. Not worth paying their services.

Tock is CRAP and for the BOTS Tock is CRAP- They have bots that take up all the reservations within seconds. I’ve had 10 people at the same time through the app or the website try to book and it’s impossible because either they don’t have anything in place that protects the system against bots that book out slots or they resell reservations to other sites that charge fees for a booking service or concierge service. I really hope restaurant owners of the highly sought out places like the Michelin restaurants understand this game because there are so many people that lose out on experiencing your restaurants due to an unfair rigged system that is the EXCLUSIVE way to get a table at your restaurant. Such a shame!