Awful Zero stars. Shocking customer service, manager refused to come on the phone and i could not even make a complaint! I would NEVER buy a tesco mobile or sim card again! If you're considering then don't do it!

PAYG top up Voucher SCAM warning If you have a PAYG top up Voucher the small print on the voucher states " Expires 12 months after purchase date" There is no other mention what to do. Getting a lot of conflicting feedback dialling4455 some saying go back to the store you purchased it from and others state its "NOT REFUNDABLE" I challenged this with TESCO HO "I exchanged a £20 note for that voucher that would have been refunded on day 364 but then on day 366 you keep £20 note and have given nothing back in return. How does that work and why does it need by date. Clearly explain why there is no mention its NOT REFUNDABLE on the voucher as that makes it non valid claim and a scam where I would have told you where to stick that £20 voucher. Lets see how the ombudsman deals with this. Also learnt today if you do not make a call in 3 months all PAYG credit get erased as i spend many months overseas

Unprofessional and unreliable Avoid them they are the worst network… the phone never works abroad no matter where you are I called them and all they had to say is we do not guarantee network coverage abroad. Now I travel pretty much twice a month so there is no point of me having a Tesco phone

Pay as u go ripp off Got the pay as u go sim plus 15 euro voucher loaded it up rang 1740 to see how much credit I had 0 credits.....pumped in the voucher number again automatic voice said this voucher was used ....wat a joke ripped me off for 15 euro 30min with online help I don't no why it is called help line ...???tesco ripped off just stay with the food ...

DO NOT DO IT DO NOT DO IT I ordered a prepaid SIM card for 10 EURO. And then the problems began. The card didn't arrive. Customer service via email couldn't help, the chat didn't work. After a very long phone call I was told they couldn't just send a new card. After further discussions they were ready to send one. It arrived at some point, but couldn't be activated. More emails and then conversations with support. Nobody was able to activate this card. So I canceled the order. Shortly afterwards 15 euros were debited. For a 10 euro prepay plan. And then another 10 euros. The support only gives excuses, I feel really ripped off. Never again with this company!