MAJOR issues with customer support We're having MAJOR issues with their support "alias." We have a partner account, trying to get 3 clients live ASAP, yet I've had an open ticket with their support team for nearly 2 weeks without resolution. I find it unconscionable that their new-client, onboarding support is just a link to a list of articles to help guide through the setup process. Some of the articles contain old, no longer relevant info. For example, a short how-to video makes references to a UI that is clearly not up to date. Stay away, just an awful experience.

Charged me $150 instead of $3 Scam company. I woke up to a $150 charge. Luckily I took a screenshot of the original invoice of $3 Do not fall for this company

Scammers Someone from this company try to take ownership of my Google page illegally. Scammers.

Have been a customer with YEXT 3 years Have been a customer with YEXT 3 years. From a large company with just under 1000 locations. Pros: 1. Reduces time updating listings (The more lisitings you have, the more time saved) 2. Insightful analytics 3. User friendly 4. Friendly team 5. Best in class Cons: 1. Most expensive in class 2. Although they work with the big publishers like Google, they have only so much control over the platform 3. Long process to clean up a messy account Karen Buckley is a great Client Success Manager and will add value to any partnership.

They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.