They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

non-existent support system Hello Yext, I still have not hear anything back after your Dec 21, 2023 reply, and going to the support URL as suggested. Your system stinks, plain and simple. Support a couple years back work flawlessly, but is non-existent now. Even writing a letter to the CEO in New York resulted in zero response. My company just renewed for another year of no service support, and expect someone to immediately call or write back. No more support system tickets should be needed, as no one obviously sees these, or the system is not working.

BAD (NO) CUSTOMER SERVICE BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.

I have had nothing but problems with YEXT I have had nothing but problems with YEXT. Their support takes days to respond to urgent issues for my clients. A poorly run company with awful client service. There are so many better solutions for list management.

This service is a $H!T$HOW. This service is a $H!T$HOW. Do not sign up for YEXT or any of the companies out there that are white labeling their service - the fine print will try to lock you in for a full extra year if you don't cancel 6-months prior to end of contract. Then it is immediate threats from their legal department and a blemish on your credit rating. Undoubtedly they may more money from their collections department than they do from actual business. Because the actual business DOES NOT DELIVER.