Madeline McGrath
GBCharged me $150 instead of $3 Scam company. I woke up to a $150 charge. Luckily I took a screenshot of the original invoice of $3 Do not fall for this company
Henry Pringle
GBHave been a customer with YEXT 3 years Have been a customer with YEXT 3 years. From a large company with just under 1000 locations. Pros: 1. Reduces time updating listings (The more lisitings you have, the more time saved) 2. Insightful analytics 3. User friendly 4. Friendly team 5. Best in class Cons: 1. Most expensive in class 2. Although they work with the big publishers like Google, they have only so much control over the platform 3. Long process to clean up a messy account Karen Buckley is a great Client Success Manager and will add value to any partnership.
n/a
GBno good First and foremost, where do I start. They treated me and my team like we were dumb during a meeting to go over things. The sale representative refused to start the demo without our boss and told us to access her calendar to schedule a meeting without her knowledge.
Jason Kaufman
GBMAJOR issues with customer support We're having MAJOR issues with their support "alias." We have a partner account, trying to get 3 clients live ASAP, yet I've had an open ticket with their support team for nearly 2 weeks without resolution. I find it unconscionable that their new-client, onboarding support is just a link to a list of articles to help guide through the setup process. Some of the articles contain old, no longer relevant info. For example, a short how-to video makes references to a UI that is clearly not up to date. Stay away, just an awful experience.
Kaitlin
GBGreat Platform, Great Service! As a real estate property manager and developer, location matters most! Yext makes it easy to update important information that our residents and future residents can see in real time! Their partnership with Google is just icing on the cake. Now I can log into one platform to make any updates I need, knowing that information will push to Google My Business almost instantly. If I have any questions, my Yext rep is there to help me along the way.