There are no customer service numbers… There are no customer service numbers that work. I found 4 numbers and only 1 worked, and simply said to go online and request help. I have to know account information that was unknown to me and no one could be found to reach out to. All I wanted to do was change the form of payment but now I will simply cancel that credit card and be done with any future charges.

Lifesaver during the pandemic Yext has been a lifesaver during the past year, with the uncertainty and quick changes of opening and closing of stores in the UK. Being able to update all listings in one place has saved valuable time and helped us work smarter with reduced resources. Keeping our customers updated with the key information they needed. Working with Yext for the past 2 years has really helped increase visibility for our businesses and get a great understanding of our customer's behaviour.

Have been a customer with YEXT 3 years Have been a customer with YEXT 3 years. From a large company with just under 1000 locations. Pros: 1. Reduces time updating listings (The more lisitings you have, the more time saved) 2. Insightful analytics 3. User friendly 4. Friendly team 5. Best in class Cons: 1. Most expensive in class 2. Although they work with the big publishers like Google, they have only so much control over the platform 3. Long process to clean up a messy account Karen Buckley is a great Client Success Manager and will add value to any partnership.

They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

I have had nothing but problems with YEXT I have had nothing but problems with YEXT. Their support takes days to respond to urgent issues for my clients. A poorly run company with awful client service. There are so many better solutions for list management.