non-existent support system Hello Yext, I still have not hear anything back after your Dec 21, 2023 reply, and going to the support URL as suggested. Your system stinks, plain and simple. Support a couple years back work flawlessly, but is non-existent now. Even writing a letter to the CEO in New York resulted in zero response. My company just renewed for another year of no service support, and expect someone to immediately call or write back. No more support system tickets should be needed, as no one obviously sees these, or the system is not working.

Wish I go give ZERO Stars because that… Wish I go give ZERO Stars because that is what we have gotten - ZERO action. We are taking to our State's Attorney General and plan on legal action. Last we heard was their tech support would reach out - not happened in a month despite sending emails - no management contact what so ever

Do not trust. Zero customer service response They double charged me on my subscription, would not give the extra $500 back so when my bank took it back they closed my active account. Their support is horrible good luck getting in contact with them. Since I bought a subscription my gmb rank has gone down. What a nightmare. I do not recommend this unprofessional company to anyone. Update: Yext responded on trust pilot but still has not contacted me whatsoever. Sad they respond to reviews faster than they respond to support

BAD (NO) CUSTOMER SERVICE BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.

I have been a customer of YEXT for over five years. I have been a customer of YEXT for several years now. Their platform is good, when everything is in order. Support, however, has never been great. This year I am in particular need of help due to a drastic change in my operations. They do not pick up phone calls. They do not reply to messages. They do not answer email requests. Frankly, they do nothing but provide an automated service and collect money. If anyone knows of a solid competitor, please post it.