Lifesaver during the pandemic Yext has been a lifesaver during the past year, with the uncertainty and quick changes of opening and closing of stores in the UK. Being able to update all listings in one place has saved valuable time and helped us work smarter with reduced resources. Keeping our customers updated with the key information they needed. Working with Yext for the past 2 years has really helped increase visibility for our businesses and get a great understanding of our customer's behaviour.

They tied us into a yearly contract… They tied us into a yearly contract with no way to get out of it even though that part of our business is going out of business. There was no way to scale back as most of our clients were scaling back and we were on the hook for costs on items we were no longer getting revenue on. They would work with us in no way at all to help us navigate a difficult time in our own business or allow us to go to a month to month basis or help us come up with a solution that would work. Basically told us to pound sand. Disappointing to say the least.

BAD (NO) CUSTOMER SERVICE BAD (NO) CUSTOMER SERVICE. Not yet a customer of Yext, I have been trying for two weeks to speak to someone to sign me up to the service. When I enquired, I explained I was moving over from SEMRUSH and was happy to sign up ASAP to avoid my contract rolling over again. Filled out the form online, no response. Sent an email in, finally had a call with someone who told me he was unsure of what department to place my business in. A week later, still no response. I have followed up twice since, as a prospective customer it's not very reassuring that even with promise of having the business no one can be bothered to get back to you. Personally would avoid.

Poor support Poor support. They "offer" an online chat session but there is no one monitoring. Strange website that looks like it was pieced together with various people. No direction, no flow, no understanding of what they even do overalls. Totally messy. Would rather work with crisp concise supportive companies that have a better focus and know how to market what they are actually doing.

There are no customer service numbers… There are no customer service numbers that work. I found 4 numbers and only 1 worked, and simply said to go online and request help. I have to know account information that was unknown to me and no one could be found to reach out to. All I wanted to do was change the form of payment but now I will simply cancel that credit card and be done with any future charges.