Customer service Promise to return your calls for service questions are unfulfilled or they call you back after hours when you are not in the office. When someone does help you out there is a language barrier which makes it very difficult to explain your concerns. The response goes unanswered because the communication barriers. The product without any flaws would be rated higher, however without great customer service how good is the product.

Horrible experience with their service Horrible experience with their service. Very unprofessionals and bad customer service. This company lied and stole from us. We signed up for their service in April and to date we haven't received all the equipment per contract. Aside for this they charged our account for equipment that was already included on our contract!!! Do not sign up for this service save your time and money is not worth it.

stay away!!!! scammers Was promised a 30 day trial to see if I like the cameras. Ended up not satisfied and was told to pay a cancelation fee that was not discussed in the agreement. all the documents that was discuss are now missing in action. I'm sooo upset please don't do business with these people

This company has the worse customer service!!!… This company has the worse customer service I have dealt with in a long time. I have been trying to simply cancel our service for we have no further need for them. I began back in October 2023, and I am still today in February 2024 trying to finalize the cancellation while they continue to charge me for services I am not using. When you call you are on hold forever and many times the call disconnects. If you ask to speak with a manager, they say there is not any available and they will call you back, but of course you do not receive any calls. Emails, calls, messages all go unanswered multiple times. I just now received shipping labels to return items, but with zero instructions of what and for which label. I requested they remove any auto payments to my card back in November 2023 and today in February 2024 they charged my card over $1000 dollars. I am still waiting on answers with no response, and I have decided to report their charges as fraudulent. Do not recommend this company to anyone with this horrible customer service.

DO NOT RECOMMEND Azuga does not even deserve one star! I regret to say that my experience with them has been deeply disappointing. Not only did they exhibit poor communication throughout our interaction, but there were also blatant discrepancies between what was promised in our contract and what was delivered. Their lack of transparency and failure to uphold their end of the agreement was disheartening. Despite assurances made in the contract, the actual service fell far short of expectations. Attempts to address these issues were met with further miscommunication and a lack of accountability. I cannot in good conscience recommend Azuga based on my personal encounter. Potential customers should be cautious and thoroughly investigate any agreements before engaging with this company.