Disappointed customer
USYour algorithm stinks Your algorithm stinks. The algorithm takes events happening on short trips more seriously than the overall picture. I much prefer cell control because it looks at the week as a total. If anyone was to ask if Azuka gave a fair picture of a drivers performance, I would tell them no.
customer
USYour speed limits do not match up with… Your speed limits do not match up with what is posted on the roads. People get hit for speeding even though they are following the signs posted. Need to make a gps for phones that show what your company has for the speed limits.
Joe
USOn numerous occasions On numerous occasions, I have looked back in my trip log and it had me going a route that I never took. I have no idea how A GPS system could just make up a route that I didn’t drive. At first I thought it was a fluke but it happens quite often. Also in the past, I have receive notifications of no GPS signal or I have been told that it is unplugged. On these occasions I did not even drive the vehicle that day. Ultimately I was questioned by my fleet manager and was told not to diss connect it even though I explained I didn’t drive the vehicle.
Patrick
USAVOID with all costs!!!!!!!!!!!!!!!!! AVOID with all costs!!!!!!!!!!!!!!!!! The customer service is very poor, I was waiting on hold for hours!!! Nothing works very well, they change terms and conditions how they like. Now when I canceled with them, they said that I'm lucky that I was with them for more than 1 year (of hell) so it will be only a fee of $50 per device (if it's less than 1 year it's a fee of $100 per device). I feel very lucky, thank you Azuga for the WORST service possible.
Diana
USCustomer service Promise to return your calls for service questions are unfulfilled or they call you back after hours when you are not in the office. When someone does help you out there is a language barrier which makes it very difficult to explain your concerns. The response goes unanswered because the communication barriers. The product without any flaws would be rated higher, however without great customer service how good is the product.