Customer service is impossible to deal… Customer service is impossible to deal with. its also impossible to cancel without paying a termination fee. they automatically sign you back up for another 2 year term every time your pre-existing term is up

What a joke What a joke. Been waiting for 5 days for a call back and I call every day. We haven't received our cameras in over a month and have been billed for them 2 times already.

This company has the worse customer service!!!… This company has the worse customer service I have dealt with in a long time. I have been trying to simply cancel our service for we have no further need for them. I began back in October 2023, and I am still today in February 2024 trying to finalize the cancellation while they continue to charge me for services I am not using. When you call you are on hold forever and many times the call disconnects. If you ask to speak with a manager, they say there is not any available and they will call you back, but of course you do not receive any calls. Emails, calls, messages all go unanswered multiple times. I just now received shipping labels to return items, but with zero instructions of what and for which label. I requested they remove any auto payments to my card back in November 2023 and today in February 2024 they charged my card over $1000 dollars. I am still waiting on answers with no response, and I have decided to report their charges as fraudulent. Do not recommend this company to anyone with this horrible customer service.

DO NOT RECOMMEND Azuga does not even deserve one star! I regret to say that my experience with them has been deeply disappointing. Not only did they exhibit poor communication throughout our interaction, but there were also blatant discrepancies between what was promised in our contract and what was delivered. Their lack of transparency and failure to uphold their end of the agreement was disheartening. Despite assurances made in the contract, the actual service fell far short of expectations. Attempts to address these issues were met with further miscommunication and a lack of accountability. I cannot in good conscience recommend Azuga based on my personal encounter. Potential customers should be cautious and thoroughly investigate any agreements before engaging with this company.

SCAM!!!This company is the worst ever 1 year… This company is the worst ever 1 year trying to cancel after 22 year contract. Hold then hang up the Hold hang up promise call backs that never happen then keep telling me someone will call back. Then keep charging and charging. This company is biggest scam ever!!!