good service good service

This is by far the worst MVNO in… This is by far the worst MVNO in existence. I am attempting to pay my bill. The payment fails. It then tells me it will connect me to an agent. It then says "we received no response, goodbye". I can only call the 611 number since I don't have service and have reached this number in the past. Yet now apparently they are not answering the phone anymore. And despite frequent references to a "chatbot that can connect you to a live agent" this feature does not actually exist. Aside from that I regularly see speeds under 0.5mbps. It is often unable to load websites, let alone stream a video in 480p. Their app is also awful and claims it "cannot verify my identity" despite using it on the same phone I always have. The last time I had this issue I simply opened the app and hit "pay bill" and was done. Now my phone number can't even be ported out until I can access another phone to call their real support number. Utterly ridiculous how bad this company is.

These are Con Artists These are Con-Artists.. stay away! They said they shipped the phone which never arrived. Kept calling them and they kept telling me it was delivered while the FedEx delivery status says it was on the way. Finally had to get my CC company intervene to get my money back. These are crooks at best and are after your money. Seems like Chinese con-artists

activate my SIM card but error message shows up retying to activate my SIM card but it always shows up a error message. a error occurred try again later. trying to talk to representative over chat and phone for days now and no one available. it says out of business times. I'm in the same timezone as there and I contacted always during business times.

Awful. Stay away from Ultra Awful. I wish I could give zero stars. I bought an ultra prepaid Sim Card at Newark airport for 60$. In the price where included the Sim Card and 2 GB Internet data. If you want to add more data, the price is 7.50$ per 1GB. And I did. It was the worst thing I could ever spend money on. I could not activate the prepaid sim without an Internet connection, which is actually ironic if you take into consideration, that you buy the ultra Card to have Internet in the first place, without having to connect to a public Wifi or to your original provider but with high roaming charges... I managed to activate the card after I logged into the public WiFi at the airport, which is something I wanted to avoid... During my 8 days trip in the US, I didn't have Internet half the time and when I did, it was ultra slow (pun intented). Stay away from Ultra, it is a waste of money. Rather check if your mobile device has the e-sim function and buy a Programm online to save money and actually have quick Internet. I wish I could get my money back.