Every month it is a nightmare to renew… Every month it is a nightmare to renew my card. Ultramobile denies my password and sends me a temporary one, but it takes many tries till they accept, today more than 5 tries and nothing. I do everything as it is asked from Ultramobile, and they keep saying that they are not sure if it's me, after I've sent them the password that they have just sent to my phone that one that has their SIM card. I am desperate, almost one hour trying to pay! Today is the WORST!

Overall it was ok Overall it was ok, but the signal was not good in some places, so hopefully it will improve.

Best wireless store in NY area People at thr store are veryfriendly and explain everything with patience. I was not sure which company to choose from when I walked into the store. The sale rep listen to my needs and wants. She recommended Ultra to me. I took her suggestion and haven't change carrier ever since I join Ultramobile! Sale rep was very confident selling me this plan and company! Very friendly and doesn't rush client to choose a company like other stores.

These people are liars and thieves These people are liars and thieves. Prepay Paygo wallet and remaining balance disappears. Customer service can not help you because it takes them 35 days to review your account. This is a scam!!!

A Criminal Enterprise. Stay Away Criminals. I needed a cheap phone, so I bought their NUU F4L flip phone. Made two calls on it in the US, travelled to Europe and it stopped working. After TWO CALLS. I spent five hours on the phone with them, first trying to fix and then trying to get a refund. At one point, they mentioned phone has Fuji connectivity and deosn't work, but they're still selling them this morning.