I lost my phone with the SIM card I lost my phone with the SIM card , I went to there representative in person he was not able to reactivate this lost SIM card so he gave me a blank one and asked me to call customer service which I did and they verify me with five phone number outgoing but that didn't I meet a service I haven't seen account with this company for the last 10 years I've asked him to verify mother that I count without the refused I lost 2 months of service because of their uncompetent and put customer service highly recommend you not to purchase from this company go somewhere else

I have 2 lines with you I have 2 lines with you. Before departure to Poland I paid for a month ahead plus 25 dollars for each line to be able to call and receive call from USA . Unfortunately both my phones did not have a good connection. I lost a customers and a lot of business while staying a whole month in Poland. VERY DISAPPOINTED ! 224-946-5737 773-590-9000

activate my SIM card but error message shows up retying to activate my SIM card but it always shows up a error message. a error occurred try again later. trying to talk to representative over chat and phone for days now and no one available. it says out of business times. I'm in the same timezone as there and I contacted always during business times.

Global service is a Lie. Save yourself! Think you are going great get some great global Internet and telephone access while you’re traveling? Think again. This is a disaster. First…it’s impossible to authenticate. By the time I had to leave on the airplane, I had already tried about 10 times with no success…even with “Assistance!” Then, once I got to Cambodia, you can’t even get to the Ultra Mobile site! You can’t contact them! All you get is an error message from here. So if you’re psyched to get to some foreign country and be totally cast adrift with no contact to the outside world, please be my guest and join Ultra Mobile. Otherwise, I suggest you practice self preservation and choose another carrier. What a waste of money! I can’t even call them to cancel.

A Criminal Enterprise. Stay Away Criminals. I needed a cheap phone, so I bought their NUU F4L flip phone. Made two calls on it in the US, travelled to Europe and it stopped working. After TWO CALLS. I spent five hours on the phone with them, first trying to fix and then trying to get a refund. At one point, they mentioned phone has Fuji connectivity and deosn't work, but they're still selling them this morning.