customer
GBOnce they were bought out the support went… Once they were bought out the support went to hell and no one knows what the system can or can’t do. Promised apps would be created to do more for our specific needs for three or four years. Never happened. Constant problems with the system now to the point we spend more time fixing issues than helping customers. Don’t try this out for your business unless you like chasing issues.
Anthony Lawrence
GBOpen orders not paid to our account. Where's the money? Talech has a category on their device called open orders. These are transactions that have not been paid to our bank account. Customer service could not answer why the money was not paid to our account. We were asked to go to our bank branch. Our bank branch did not have any answers to why the money was not credited to our bank account. They only recommended to write down every customer's name that comes in our business. Record keeping of transactions disappear, so you need to keep printing every transaction daily, or you will lose records. We switched over to Chase and we are thankful we made the change. I do not recommend this fraudulent company to anyone.
Hossein
GBNever Again! Since Ya'll insisted so much for a review, here it is... The person who signed me up at work said I could cancel anytime, but then realized I was in a contract and paid for years, and never used the services. No one ever called to see why my account was inactive for the 5 years that I paid monthly fees and payments! Never Again!
Diane Rosario
GBWaited for over two weeks to get a… Waited for over two weeks to get a response on MAJOR time sensitive payment issues. We were unable to process payment during our busiest days of the year. Our business was dramatically hurt by Talech.
Brian Jojade
GBBad support The software - when it's working, does a fine job. Tech support, on the other hand, is horrible. They say they have 24X7 support, but anything that actually NEEDS support is a 48 hour response time. A menu update done by tech support screwed up, and we were then told, oh well, we did that on Friday night, now you have to wait until Monday before anyone might be able to address the issue. Complete insanity to allow an entire business to be shut down for the weekend. That's NOT 24X7 support.