I DO NOT RECOMMEND Getting the chair I wanted was disappointing as 2 weeks into the order it was on back order. I settled for another osaki chair and 2 weeks into the purchase the rollers stopped working. Osaki send the rollers but a month later the rollers are still on the box they came in as their tech did not know how to open the back plate of the chair. Bad experience and no communication on behalf of emassage chair and/ or Titan Osaki tech support. Extremely dissatisfied. I DO NOT RECOMMEND THIS COMPANY.

Horrible, horrible, horrible company This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you

Great service, great chair! We received great service from Heather in getting just the right chair, we love it!

My wife had been experiencing fatigue… My wife had been experiencing fatigue in her forearms & shoulders. She researched a bunch of chairs, then she started calling companies to find out more about the message chairs. She found this company & she dealt with a single person throughout the lengthy process. My wife was provided with Excellent customer service, we got a very patient rep that took her tyme to explain everything to my wife over the course of several weeks. When my wife finally decided to order a chair, the lady again was patient through the whole process. I would buy a car or a house from this lady, that’s how good she is. I wish I could remember her name!

Rhonda is a great sales and customer… Rhonda is a great sales and customer service professional. She is very customer service focused. She walked my wife and I through the purchase of our Ogawa Master Drive massage chair. She took the time to answer all of our detailed questions and assisted us in all aspects of the purchase. Rhonda is a definite asset to the Emassagechair company. Thank you very much Rhonda for all of your great, customer focused service. Craig & Sylvia On, Berkeley, California