Horrible, horrible, horrible company This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you

I DO NOT RECOMMEND Getting the chair I wanted was disappointing as 2 weeks into the order it was on back order. I settled for another osaki chair and 2 weeks into the purchase the rollers stopped working. Osaki send the rollers but a month later the rollers are still on the box they came in as their tech did not know how to open the back plate of the chair. Bad experience and no communication on behalf of emassage chair and/ or Titan Osaki tech support. Extremely dissatisfied. I DO NOT RECOMMEND THIS COMPANY.

Good Experience Positive experience buying a massage chair through Emassagechair.com. Heather answered all of my questions and helped me compare a couple of the chairs. Pilot shipping helped me track my chair from Dallas, Texas to Phoenix, AZ and Sullivan and Sons with Mayflower delivered the chair to Northern Arizona and completed the set-up. The entire transaction was handled with a great deal of professionalism. Thank you....Jerry J.

My wife had been experiencing fatigue… My wife had been experiencing fatigue in her forearms & shoulders. She researched a bunch of chairs, then she started calling companies to find out more about the message chairs. She found this company & she dealt with a single person throughout the lengthy process. My wife was provided with Excellent customer service, we got a very patient rep that took her tyme to explain everything to my wife over the course of several weeks. When my wife finally decided to order a chair, the lady again was patient through the whole process. I would buy a car or a house from this lady, that’s how good she is. I wish I could remember her name!

Second purchase from massagechair and… Second purchase from emassagechair and same great service as the last time. Rhonda and Heather worked hard to provide top-notch, post-sale tracking and follow up during an unexpected shipping delay. Chair arrived perfectly and is an amazing addition to our home.