I DO NOT RECOMMEND Getting the chair I wanted was disappointing as 2 weeks into the order it was on back order. I settled for another osaki chair and 2 weeks into the purchase the rollers stopped working. Osaki send the rollers but a month later the rollers are still on the box they came in as their tech did not know how to open the back plate of the chair. Bad experience and no communication on behalf of emassage chair and/ or Titan Osaki tech support. Extremely dissatisfied. I DO NOT RECOMMEND THIS COMPANY.

We love our new chair We ordered our SVAGO chair over Thanksgiving weekend, there was an expectation that it would arrive in late December. However, mid-December a gentleman from Emassage called to say there’d be a delay. They kept me updated and it arrived yesterday. Wonderful. They followed up as did the delivery company. The chair works beautifully and is great to look at. Thanks for being so helpful.

This review is based on on the order for Osaki Message Chair This review is based on on the order, purchase process as I have not yet received the product. So far excellent!! If the post purchase, delivery, White Glove Delivery, and product performance match the order and pre-order processes, this purchase will be a grand slam. I made several contacts with emmessagechair via the web chat function (in pre-order stage). The Chat CSR was outstanding. She was knowledgeable, fast, and empowered to authorize the my price promise request (via Chat!!). So far, so good! Can't wait to receive and use the Osaki message chair

So far, So Good! So far, so good! I called and asked my questions, decided on the make and model, then took care of financing while Matt stayed on the phone. I finished the order process, and Matt continued to be helpful, explaining the shipping process. I look forward to receiving my chair in 2 to 3 weeks.

Epic customer service Great customer service! Top notch company. I suggest that if you are new to massage chairs, you give them a call as their staff can help me make a very informative decision. This company is committed to their customers and I doubt you’ll find a bigger selection of chairs and A1 customer service like this one.