Terrible Terms and Conditions I see a lot of reviews didn't like Coupa's interface. I didn't even get that far. Despite me not having any contract with Coupa, to access their services I had to agree with their terms of use. Thought I'd take a quick look and glad I did. They are very one-sided and make me want to not have anything to do with this company. Queried it with them but got nowhere. Went back to the company I will be invoicing but they can't do anything. Will not be using Coupa

Spent more time trying to get Coupa to work, than I spent on the actual job. I am a contractor who has done work for a large company. This large company proudly announced that they were moving to Coupa at the start of the year. The user interface is awful, it says I need to add an address. I added an address at the start of the process, but it won't let me use that address from the invoice. My profile says its 58% complete, but I can't move on from the bits I've already done, which means - to me - it must be completed. Every step you get told that the process would be easier if I paid for Coupa, why should I have to pay in order to get paid?!? This whole system is beyond a joke, and it looks so unprofessional! Avoid!! Seriously not worth the time or money!!! I've honestly spent more time trying to sort this out, than I spent on the actual job I'm trying to get paid for. This whole system is a joke and it may now lead to my invoice payment being delay. Ultimately, if the company continue to use Coupa, I will no longer do business with them, and I'll make sure others avoid it too. Sort it out Coupa!

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.

Coupa #*#! One of our customers has transitioned over to using Coupa for all purchase orders. For a start their staff have had little or no training on this platform, very little help or guidance is available to the supplier so ultimately it's a fiasco. We leave a point of sale invoice after each job, worked for 30 odd years, now we have to use our time to log it onto their system in order to get paid. Adds unnecessary time,money and effort to each job we do. Ultimately making this customer far less attractive as a long term trading partner.

Hard to fathom Found this really frustrating and time consuming. It's written in some weird hybrid language, instructions are meaningless, form filling is repetitive and when you've finally completed everything you have no idea if anything has been registered or received by the client.