Absolute shambles of a system Absolute shambles of a system. After a takeover we had to ditch our old ordering system and adopt Coupa, trying to place an order with a supplier now takes hours (sometimes days) compared to 3-4 minutes it used to take. Support is non existent and only work "business hours" which is only one of a multitude of problems. Engineers not able to obtain kit from wholesalers causing multiple site revisits, equipment arriving days late due to Coupa issues adding days on site and penalty charges. I would not be surprised one bit if Coupa caused my company to fold within a year.

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.

I'd rather eat my firstborn child I'd rather eat my firstborn child, it is simply awful.

Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.