Every single time I use Coupa to sign… Every single time I use Coupa to sign up for payment from a client it drives me insane. It is illogical, full of errors and glitches, throws in US phone numbers to mess you up and - in short - deserves to be on a bonfire of its own. Today's special was the online chat bot decided to just flash before disappearing before I could choose one of problem types. AVOID AVOID AVOID

If your outside of U.S If your outside of U.S. your better off having your payment sent by courier pigeon. Takes a week to move payment. I'm betting they are up to some over night loan racket with funds that should be sent to their clients suppliers on time but hold for 48 plus hours to use the money.

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.

THis lot are money-grubbing shysters THis lot are money-grubbing shysters. I've never come across a system more willfully impenetrable. They must get bonused by their clients because so many suppliers just give up and go and shoot themselves. An absolute disgrace