Every single time I use Coupa to sign… Every single time I use Coupa to sign up for payment from a client it drives me insane. It is illogical, full of errors and glitches, throws in US phone numbers to mess you up and - in short - deserves to be on a bonfire of its own. Today's special was the online chat bot decided to just flash before disappearing before I could choose one of problem types. AVOID AVOID AVOID

Having been involved trying to implement Coupa Having been involved trying to implement a Coupa IT system, I have been appalled at the lack of experience they appear to have. Even basic functions such as initial high level specifications and gap analysis between the existing system and Coupa have been totally absent. It feels like what has been asked for by the vendor has never been attempted before. I will think twice next time I get involved with this cowboy outfit

If a customer uses this system - STOP NOW. Coupa claim all "issues" with service workflow are due to the Company they represent through their service (ie throw their customer under a bus) - they just implement their Customers workflows. The whole user experience is poor so there could be some truth to this. It could be that a Company with issues is predisposed to accept the lowest bid. Peas in a pod. I experienced data entry without error checking, valid information rejected, forms that fail to submit, illogical messages and workflows and mysterious solutions that only technical support can fix (without explanations). Then the workarounds start. Just take Coupa as a red flag and don't do anything until you have a PO - if your customer can wait that long! It might not be their fault it is hardly a professional service ready for prime time.

Absolutely a nightmare to use Absolutely a nightmare to use. Companies are using Coupa to make their vendors create their invoices for them so that they can save money on the bookkeeping side of all of this. It has literally taken me 6 Plus hours to set this account up. I still have not been able to make a invoice to my customer.

Worst company ever Worst company ever. No customer service for suppliers. Client send me a PO and I have to somehow figure out this system. The 2 step verification to what? I cant even change the phone number, and I would need an employee to use a personal phone to download a 3rd party app that my company cells block from downloading. Final decision, I asked the client for the payment in advance before I ship out an order. Or find another way to get.