Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...

Worst company ever Worst company ever. No customer service for suppliers. Client send me a PO and I have to somehow figure out this system. The 2 step verification to what? I cant even change the phone number, and I would need an employee to use a personal phone to download a 3rd party app that my company cells block from downloading. Final decision, I asked the client for the payment in advance before I ship out an order. Or find another way to get.

Spent more time trying to get Coupa to work, than I spent on the actual job. I am a contractor who has done work for a large company. This large company proudly announced that they were moving to Coupa at the start of the year. The user interface is awful, it says I need to add an address. I added an address at the start of the process, but it won't let me use that address from the invoice. My profile says its 58% complete, but I can't move on from the bits I've already done, which means - to me - it must be completed. Every step you get told that the process would be easier if I paid for Coupa, why should I have to pay in order to get paid?!? This whole system is beyond a joke, and it looks so unprofessional! Avoid!! Seriously not worth the time or money!!! I've honestly spent more time trying to sort this out, than I spent on the actual job I'm trying to get paid for. This whole system is a joke and it may now lead to my invoice payment being delay. Ultimately, if the company continue to use Coupa, I will no longer do business with them, and I'll make sure others avoid it too. Sort it out Coupa!

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.

It was time consuming and frustrating It was time consuming and frustrating. There was an error in the bank account number and when I went back to change it, I couldn't! I asked for help, the answer I got was, I had to ask the customer to change it for me. Uhh, that didn't happen! Now I still have to wait for my auto pay to get rejected and then a check is mailed. Ugh!