Worst company ever Worst company ever. No customer service for suppliers. Client send me a PO and I have to somehow figure out this system. The 2 step verification to what? I cant even change the phone number, and I would need an employee to use a personal phone to download a 3rd party app that my company cells block from downloading. Final decision, I asked the client for the payment in advance before I ship out an order. Or find another way to get.

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

If a customer uses this system - STOP NOW. Coupa claim all "issues" with service workflow are due to the Company they represent through their service (ie throw their customer under a bus) - they just implement their Customers workflows. The whole user experience is poor so there could be some truth to this. It could be that a Company with issues is predisposed to accept the lowest bid. Peas in a pod. I experienced data entry without error checking, valid information rejected, forms that fail to submit, illogical messages and workflows and mysterious solutions that only technical support can fix (without explanations). Then the workarounds start. Just take Coupa as a red flag and don't do anything until you have a PO - if your customer can wait that long! It might not be their fault it is hardly a professional service ready for prime time.

Terrible Terms and Conditions I see a lot of reviews didn't like Coupa's interface. I didn't even get that far. Despite me not having any contract with Coupa, to access their services I had to agree with their terms of use. Thought I'd take a quick look and glad I did. They are very one-sided and make me want to not have anything to do with this company. Queried it with them but got nowhere. Went back to the company I will be invoicing but they can't do anything. Will not be using Coupa

Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...