If a customer uses this system - STOP NOW. Coupa claim all "issues" with service workflow are due to the Company they represent through their service (ie throw their customer under a bus) - they just implement their Customers workflows. The whole user experience is poor so there could be some truth to this. It could be that a Company with issues is predisposed to accept the lowest bid. Peas in a pod. I experienced data entry without error checking, valid information rejected, forms that fail to submit, illogical messages and workflows and mysterious solutions that only technical support can fix (without explanations). Then the workarounds start. Just take Coupa as a red flag and don't do anything until you have a PO - if your customer can wait that long! It might not be their fault it is hardly a professional service ready for prime time.

Every single time I use Coupa to sign… Every single time I use Coupa to sign up for payment from a client it drives me insane. It is illogical, full of errors and glitches, throws in US phone numbers to mess you up and - in short - deserves to be on a bonfire of its own. Today's special was the online chat bot decided to just flash before disappearing before I could choose one of problem types. AVOID AVOID AVOID

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

Apparently my company never read any of… Apparently my company never read any of these reviews before deciding on Coupa. I am an end user and my experience has been short but painful. I think it is a combination of Coupa and our IT department unwillingness to support the end user. Coupa is very slow to respond. Old AP software support responded in hours. Coupa takes days. Plus our IT can only point to the manuals which leads me to believe that our IT was never well trained by Coupa. Certainly more difficult than our old software but Coupa does have cute little icons like trucks. Almost 2 weeks and I still don't know if my first invoice to be paid is actually processed. In the real world my 3 questions would have been answered in 10 minutes and I could be up and running. But, alas, in the Coupa/remote world I turn on my computer each morning just hoping for email or zoom that will answer my questions. Hasn't happened yet. Hopefully things will improve.

I'd rather eat my firstborn child I'd rather eat my firstborn child, it is simply awful.