Absolutely a nightmare to use Absolutely a nightmare to use. Companies are using Coupa to make their vendors create their invoices for them so that they can save money on the bookkeeping side of all of this. It has literally taken me 6 Plus hours to set this account up. I still have not been able to make a invoice to my customer.

COUPA asks for non-existent Routing numbers A client of mine is using them. They send you an email with a 48-hour time window to fill in their forms. The email comes from a donotreply address. The form requires you to fill in fields twice and when it comes to bank details they ask European bank holders for 9 character routing numbers, which some banks do not seem to have (they do have 8-11 character BIC numbers which you are expected to provide as well). This is a terrible service. If you want to keep your service providers friendly, then do not expose them to Coupa. They are terrible.

It was time consuming and frustrating It was time consuming and frustrating. There was an error in the bank account number and when I went back to change it, I couldn't! I asked for help, the answer I got was, I had to ask the customer to change it for me. Uhh, that didn't happen! Now I still have to wait for my auto pay to get rejected and then a check is mailed. Ugh!

Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...

Coupa #*#! One of our customers has transitioned over to using Coupa for all purchase orders. For a start their staff have had little or no training on this platform, very little help or guidance is available to the supplier so ultimately it's a fiasco. We leave a point of sale invoice after each job, worked for 30 odd years, now we have to use our time to log it onto their system in order to get paid. Adds unnecessary time,money and effort to each job we do. Ultimately making this customer far less attractive as a long term trading partner.