If a customer uses this system - STOP NOW. Coupa claim all "issues" with service workflow are due to the Company they represent through their service (ie throw their customer under a bus) - they just implement their Customers workflows. The whole user experience is poor so there could be some truth to this. It could be that a Company with issues is predisposed to accept the lowest bid. Peas in a pod. I experienced data entry without error checking, valid information rejected, forms that fail to submit, illogical messages and workflows and mysterious solutions that only technical support can fix (without explanations). Then the workarounds start. Just take Coupa as a red flag and don't do anything until you have a PO - if your customer can wait that long! It might not be their fault it is hardly a professional service ready for prime time.

Hard to fathom Found this really frustrating and time consuming. It's written in some weird hybrid language, instructions are meaningless, form filling is repetitive and when you've finally completed everything you have no idea if anything has been registered or received by the client.

It was time consuming and frustrating It was time consuming and frustrating. There was an error in the bank account number and when I went back to change it, I couldn't! I asked for help, the answer I got was, I had to ask the customer to change it for me. Uhh, that didn't happen! Now I still have to wait for my auto pay to get rejected and then a check is mailed. Ugh!

Probably the buggiest website i've ever… Probably the buggiest website i've ever used. Wasted a lot of time for no reason. Support are prompt though...

Coupa #*#! One of our customers has transitioned over to using Coupa for all purchase orders. For a start their staff have had little or no training on this platform, very little help or guidance is available to the supplier so ultimately it's a fiasco. We leave a point of sale invoice after each job, worked for 30 odd years, now we have to use our time to log it onto their system in order to get paid. Adds unnecessary time,money and effort to each job we do. Ultimately making this customer far less attractive as a long term trading partner.