Awful company to deal with Awful company to deal with. 1st appointment: The mechanic who installed the fiber smelled of alcohol and was acting strange. Problem with switching over so no WIFI. 2nd Appoinment: Outside of house but didn't tell us we didn't need to be home for 5 hrs. They found an underground issue. Phone call: Apparently now the problem has moved inside the house. 3rd Appointment: Cancelled 2 days before due to no mechanic illness. Do they only have one mechanic? 4th Appointment: No show, no phone call. 5th Appointment: No show, no phone call. 6th Appointment: Scheduled in 2 days, 3 weeks with no wifi think we'll just cancel now and go with another provider because T-mobile are totally incompetent.

Remove the manager of T-mobile… I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

No internet for 2 weeks I'm a new T-Mobile customer. 13 days ago my Internet suddenly stopped working. I was scheduled a service engineer to check it at my house although the issue clearly wasn't from my side. This took 9 days! Two weeks later I still don't have Internet and no estimate when it's going to be fixed. I've been an Internet subscriber for 20 years and this has never happened to me. Stay away from this company!

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

Extremely bad customer service! Extremely bad customer service! Ordered internet through T-Mobile, but they did not coordinate anything. I had to make sure to be connected myself (it has been more than 5 months and still not connected). T-Mobile customer service has been very unhelpful, not taking any responsibility. I wish we had the option to get Ziggo, as soon as that will be available, we will switch.