Great Customer Service, Watch the Fine Print I recently switched to T-Mobile from Verizon. I was very happy with the information I was provided and how helpful the customer service representative I worked with was. I got a great deal and had an easy transition. There were a couple of things that I had to figure out on my own that their tech support was not able to figure out, but they did try and they were mostly pleasant along the way. I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone. This makes it sound like you can use the card anywhere. The truth is you get a store credit that can only be used at T-Mobile - which doesn't do you a lot of good if you were going to use it to pay off your device with the other carrier. To me, that's deceptive and I didn't appreciate it, which is why they only got 4 stars.

Remove the manager of T-mobile… I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

bad service -

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

They offer a service without support They offer a service without support. I tried to get T-Mobile Internet and was told there was no optic fiber option. Fine, so I took the DSL option instead. Apparently you can not connect via coax cables, only via ISRA. So I call them to ask if they can install an ISRA point... Nope, they do this via KPN on your own charges, and in my case I would need to do this via the apartment rental service. If you're an internet provider you should be required to offer at least basic utilities to people. Even their own support line did not try to help and suggested I look elsewhere...