True story.. True story... my internet went offline a few days back and since then no solution. They say my request was put in backlog which will be handled min 2, max 7 days. If they can't fix it ( probably this's what's going to happen ), they'll arrange an appointment with Guidion. Slow service to say the least. The problem is solved by a KPN technician.

bad service -

Extremely bad customer service! Extremely bad customer service! Ordered internet through T-Mobile, but they did not coordinate anything. I had to make sure to be connected myself (it has been more than 5 months and still not connected). T-Mobile customer service has been very unhelpful, not taking any responsibility. I wish we had the option to get Ziggo, as soon as that will be available, we will switch.

Awful company to deal with Awful company to deal with. 1st appointment: The mechanic who installed the fiber smelled of alcohol and was acting strange. Problem with switching over so no WIFI. 2nd Appoinment: Outside of house but didn't tell us we didn't need to be home for 5 hrs. They found an underground issue. Phone call: Apparently now the problem has moved inside the house. 3rd Appointment: Cancelled 2 days before due to no mechanic illness. Do they only have one mechanic? 4th Appointment: No show, no phone call. 5th Appointment: No show, no phone call. 6th Appointment: Scheduled in 2 days, 3 weeks with no wifi think we'll just cancel now and go with another provider because T-mobile are totally incompetent.

30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.