No internet for 2 weeks I'm a new T-Mobile customer. 13 days ago my Internet suddenly stopped working. I was scheduled a service engineer to check it at my house although the issue clearly wasn't from my side. This took 9 days! Two weeks later I still don't have Internet and no estimate when it's going to be fixed. I've been an Internet subscriber for 20 years and this has never happened to me. Stay away from this company!

I wish I had a look at other reviews I wish I had a look at other reviews. MIserable service as it can. I purchased T-mobile thuis (home internet) in May. Because of the failure in their system, they could not make an appointment for the installation in May. Fine, because I leave for vacation 1 the whole month of June, made an appointment on the 1st of July. TWO fu#$% months in advance. Yesterday they canceled my appointment by email not calling me and offered to call back myself. Calling them back and they say: we don't know why the contractor canceled the appointment in July, call him and find out yourself. What am I paying for then???

Great customer service experience Got very friendly and speedy replies from customer service via Facebook. They looked into the issue I was having and solved it for me within a day. Very happy with the experience and would definitely recommend T-mobile!

Awful company to deal with Awful company to deal with. 1st appointment: The mechanic who installed the fiber smelled of alcohol and was acting strange. Problem with switching over so no WIFI. 2nd Appoinment: Outside of house but didn't tell us we didn't need to be home for 5 hrs. They found an underground issue. Phone call: Apparently now the problem has moved inside the house. 3rd Appointment: Cancelled 2 days before due to no mechanic illness. Do they only have one mechanic? 4th Appointment: No show, no phone call. 5th Appointment: No show, no phone call. 6th Appointment: Scheduled in 2 days, 3 weeks with no wifi think we'll just cancel now and go with another provider because T-mobile are totally incompetent.

Terrible clientservice Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..