30 Mbps Download Speed for 100 Mbps Connection I have 100 Mbps VDSL connection for past few years. Around one month ago, the download speed has dropped below 30 Mbps. When I contacted customer care, they said "my DSL cable is getting old and the max speed at your location is 29M/30M" and "the speed shown at your address (which is 80M/30M) is the cable speed". My question is how come the DSL cable suddenly got old and if they knew why the hell I was not informed? And why it still shows 100 Mbps connection in subscription and why T-mobile bills for the same? Also customer care guy said they are switching to fiber. Honestly I tried to order fiber two times with T-mobile and the experience has been terrible. I am switching over and will never come back to T-mobile.

VERY shady phone call of Sales Rep Sales Rep not following proper telecom guidelines when it comes to selling us a contract. He confirmed that we could end the contract on a monthly basis after 12 months but he just then send us the 36 months contract and when asking him about this, his answer was: yeah don't worry that is just a price garantuee so your price won't go up after 12 months. Found it a very shady conversation and overpromising of a lot. Saying glasvezel will be available in a month. Now after talking to a different colleague, it appears this won't be available anytime soon as they are still waiting on contract being signed off. What a terrible company. Will never subscribe with T-Mobile every again. Cancelled the membership now of course in the first 14 days.

bad service -

GARBAGE, GARBAGE, GARBAGE! DONT GET T-Mobile Home Internet!!!! The app is REQUIRED for managing the gateway, it's a piece of GARBAGE!!!!!!. CANNOT access devices tab (app crashes). T-Mobile REFUSES to update to fix problem. Been crashing since last update (9-21-23). Calling cust support is useless as they can't fix it, says it's the developer's responsibility..... ATTENTION T-Mobile:....... according to the app details in both Google and Apple app stores, YOU ARE THE DEVELOPER.....FIX YOU SCREWUP!! Verizon Home Internet is looking real good!!!!!

True story.. True story... my internet went offline a few days back and since then no solution. They say my request was put in backlog which will be handled min 2, max 7 days. If they can't fix it ( probably this's what's going to happen ), they'll arrange an appointment with Guidion. Slow service to say the least. The problem is solved by a KPN technician.