Remove the manager of T-mobile… I don't see any use for the T-mobile store in the Westfield Oakridge Mall. The manager of the store - Eduardo has no powers and they don't honor anything that the T-mobile app online offers. All the sales folks have parroted 'only eligible if you upgrade your plans to 5gGoplus plan'. There was a time when they'd invite and go the distance to retain customer satisfaction but now with their domination in the market, all of them display 'arrogance' - the manager in particular. Is there a way to notify T-mobile upper management to reconsider either removing the manager or empowering the stores to honor online offer or remove the store completely?

Great Customer Service, Watch the Fine Print I recently switched to T-Mobile from Verizon. I was very happy with the information I was provided and how helpful the customer service representative I worked with was. I got a great deal and had an easy transition. There were a couple of things that I had to figure out on my own that their tech support was not able to figure out, but they did try and they were mostly pleasant along the way. I did not give them 5 stars because they advertise that you will receive a Visa or Mastercard gift card when you port over a new phone. This makes it sound like you can use the card anywhere. The truth is you get a store credit that can only be used at T-Mobile - which doesn't do you a lot of good if you were going to use it to pay off your device with the other carrier. To me, that's deceptive and I didn't appreciate it, which is why they only got 4 stars.

VERY shady phone call of Sales Rep Sales Rep not following proper telecom guidelines when it comes to selling us a contract. He confirmed that we could end the contract on a monthly basis after 12 months but he just then send us the 36 months contract and when asking him about this, his answer was: yeah don't worry that is just a price garantuee so your price won't go up after 12 months. Found it a very shady conversation and overpromising of a lot. Saying glasvezel will be available in a month. Now after talking to a different colleague, it appears this won't be available anytime soon as they are still waiting on contract being signed off. What a terrible company. Will never subscribe with T-Mobile every again. Cancelled the membership now of course in the first 14 days.

Terrible clientservice Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..

GARBAGE, GARBAGE, GARBAGE! DONT GET T-Mobile Home Internet!!!! The app is REQUIRED for managing the gateway, it's a piece of GARBAGE!!!!!!. CANNOT access devices tab (app crashes). T-Mobile REFUSES to update to fix problem. Been crashing since last update (9-21-23). Calling cust support is useless as they can't fix it, says it's the developer's responsibility..... ATTENTION T-Mobile:....... according to the app details in both Google and Apple app stores, YOU ARE THE DEVELOPER.....FIX YOU SCREWUP!! Verizon Home Internet is looking real good!!!!!